Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
The discussion with my therapist was very productive after our dialogue. We decided that some tools regarding decision-making would be appropriate.
By James B.
Response from SonderMind· Sep 3, 2025
Hi James, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist, first of all, has been so supportive and insightful. Great match. SonderMind's reminders and tips have also felt supportive rather than intrusive. Overall, SonderMind has exceeded my expectations above and beyond.
By Lin R.
Response from SonderMind· Sep 3, 2025
Hi Lin, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Horrible customer service with slow as death response times. And don't think for a minute that they will work with you about charge issues. First therapist I had was awful - disrespectful and self absorbed. Cancelled my second visit 15 minutes before the session to see a different client. Second one was okay but just cannot handle the terrible company service. Try ANY other online service before this one
By KANDACE B.
Response from SonderMind· Sep 3, 2025
Hi Kandace, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Communication and confidence were highlighted and growing in success
By Marnie G.
Response from SonderMind· Sep 3, 2025
Hi Marnie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Nobody got back at me regarding billing.
By Joyce B.
Response from SonderMind· Sep 3, 2025
Hi Joyce, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Good advice.
By Zap
Response from SonderMind· Sep 3, 2025
Hi Zap, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Andrew was very helpful. Iam a little disappointed that I was unable to visit with Jacob. I hope to be able get rescheduled real soon.
By Kimmi P.
Response from SonderMind· Sep 3, 2025
Hi Kimmi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I really like my provider, but Sondermind sends WAY too many annoying texts and emails. I want to unsubscribe but don’t want to miss important updates about appointments. There was a week that I got 2 messages a day, every day for almost a week straight.
By Anne
Response from SonderMind· Aug 28, 2025
Hi Anne, thank you for your honest feedback. We’re always looking for ways to improve, and will be sure to share this with the appropriate team.
