Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Simply venting to a counselor that can relate to what I am saying is very constructive.
By Joe Fereno J.
Response from SonderMind· Sep 3, 2025
Hi Joe, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Take SonderMind to much time to answer their emails.
By Camila R.
Response from SonderMind· Sep 3, 2025
Hi Camila, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I got an opportunity to let go of my fears and face the challenges with a smile and confidence
By ARVIN K.
Response from SonderMind· Sep 3, 2025
Hi Arvin, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Lack of connection with the first provider ahead I'm just going to try a new one first before complain it isn't the platforms. Fault this is my first telehealth experience too
By Ryan
Response from SonderMind· Sep 3, 2025
Hi Ryan, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Great experience
By Tania D.
Response from SonderMind· Sep 3, 2025
Hi Tania, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The therapy is excellent. Immediately before signing on for my session, I saw a note that my VA insurance could not be verified. It would be helpful if I was notified sooner of any insurance issues. I hope it is just a network issue.
By James M.
Response from SonderMind· Sep 3, 2025
Hi James, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I am so happy with my psychiatrist Miss Lillian. She is a person that shows commitment to her clients and a great listener. I look forward to our next session this week. Having had 2 sessions shown me that I have made the right decision to seek professional help. I look forward to having my next session with her soon.
By James B. S.
Response from SonderMind· Sep 3, 2025
Hi James, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Reviews upset me. Stop!
By Jim A.
Response from SonderMind· Sep 3, 2025
Hi Jim, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
