SonderMindReviews of sondermind.com

My understanding is the therapy is good quality but the customer service is very poor. There is Zero ada accomodations for example vision impairment. The customer service representative admitted so and said to find someone who can help because they don't abide by ADA. A health care organization who admits to this . Nice.

Terrible customer service with Billing, I Had one intro session and was billed for self pay $300 even though I put my insurance info in, after waiting on hold 20 minutes they said my case would be escalated and then they sent me to billing where I waited another 20 minutes for them to answer my call, which they never did just the answering machine to leave my phone # which they never did call back over a week later and no responses from them so I had to cancel all of my sessions and now am suffering with major depression and can't get any help from them. The practitioner was good but I CANNOT afford $300 per session. Terrible

Got called into work 15 mins before my appointment and couldn't make it to my appointment. Was charged a $75 no-show. When consulting my provider they said they couldn't waive the fee because the time slot had already been booked even though they left 15-20 mins early so that time slot could've easily been shifted to someone else.

Can get on line

My Therapist didn't show up on time to my last two appointments. "forgot that I was in a different time zone"....not my problem, was hers! Very unprofessional!! I would NEVER RECOMMEND this company to anyone!!

I have spent months in therapy now all of a sudden I am having log in issues. You would think after I missed an appointment and no contact for weeks that my therapist would reach out to see what happened. Tech support is a joke. I have lost confidence and trust after pouring out my soul. Not in a good place. Mental Health care is a joke until something happens. Do not reply to me telling me that someone will contact me in 24 hours. I am done because you have let me down, I will check the BBB for other complaints and your relevancy.

Predatory billing practices! They will charge you for sessions you didn’t attend or had to reschedule! I was charged almost 200% more for a session than normal for no reason. Use any other service to avoid these thiefs

Their representative said that the therapist that i requested was not taking clients, and she then tried to funnel me to one of her recommendations. I then hung up because she was rude about me wanting to find a husband & father therapist specifically.. i made an appointment with that therapist that i asked her to make me an appointment with, 5 minutes after that call with her. I called back to tell them about her antics, and she was actually the only person that i could get ahold of at Sondermind. She laughed for the entire explaination as she pretended to be a different person. She then admitted that it was her that i had spoken to before, and hung up on me. Its a very funny & ironic experience actually; but i had to at least put it out there how this company operates. I am a first timer, in this therapy thing. Its very offputting. I consider this a warning about the realm in general 😁🍻.