Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Everyone was so very helpful. Very nice & experienced of what they were talking about. I asked questions & they were answered. The rep even went out of her way to help me more. I wished I remembered her name. Keep up the great work!
By Lori E.
Emotional support animal was very thorough with their questions. They wrote a complete in depth letter for my landlord to clarify my situation. I recommend this service to others if you are seeking information around your support animal.
By Rebekah
Response from Emotionalsupportanimal· Oct 22, 2026
Hello, Thank you so much for your thoughtful review, Rebekah! We’re glad to hear that you found our process thorough and that the detailed letter helped clarify your situation for your landlord. We appreciate your recommendation and are grateful you chose ESA Support to assist you. Thank you for trusting us to be part of your journey!
They was so amazing 🤩 an nice got it done very quickly.
By Misty T.
Response from Emotionalsupportanimal· Oct 21, 2026
Thank you for your kind words! 🤩 We’re so happy our team provided friendly, helpful service and took care of your needs quickly. We appreciate your support and are always here if you need anything else!
Thanks for everything lisa davis
By Lisa D.
Response from Emotionalsupportanimal· Oct 16, 2026
Hi Lisa, Thank you so much for your kind words! We're happy to hear that you had a positive experience with Emotional Support Animals. We truly appreciate your trust in us and are grateful we could be part of your journey. If you ever need assistance in the future, we're always here to help!
Representative was very helpful. I got stuck on the page and they called me and we figured out which plan would be best for my pug for emotional support. I’m just waiting now for the documentation.
By Jamie R.
Response from Emotionalsupportanimal· Oct 16, 2026
Hi Jamie! Thank you for sharing your experience! We’re so glad our representative was able to help you navigate the process and find the plan that best fits your needs and your pug. We truly appreciate your kind words and are happy we could make the process a little easier for you! Warm Regards, Emotional Support Animals Team
Very easy process and great customer service!!!
By Patti W.
Response from Emotionalsupportanimal· Oct 15, 2026
Hi Patti! Thank you so much for your kind words! We’re thrilled to hear that you found the process easy and had a great experience with our customer service team. We truly appreciate your feedback and are happy we could help! Kind Regards, Emotional Support Animals Team
This was fast and easy! I accidentally ordered two registrations for my one animal but it was fixed easily!
By Brooklyn N.
Response from Emotionalsupportanimal· Oct 11, 2026
Thank you for the great review! We’re happy our team could quickly resolve the duplicate order and keep the process easy for you. We appreciate you sharing your experience!
Great experience connecting with the teams specialist and getting the processing going asap! Within the same day of sending in my payment I had an appointment set up and heard back about my approval or denial. Was able to get my letter back the same day as well. Very glad to be able to officially say my Love Bug is certified now. Erin my assigned LISW was amazing to me. With everything going on she was so kind to me in our meeting and helped calm the anxiety I was already feeling prior to our phone call. 10/10 recommend going through this company if you need you pet certified ESA <3
By Bre
Response from Emotionalsupportanimal· Oct 9, 2026
Thank you for sharing your experience! We’re so glad the process was quick and smooth, and that Erin’s kindness helped you feel comfortable and supported during your consultation. We know how much Love Bug means to you! Thank you for trusting EmotionalSupportAnimal.com and for your heartfelt recommendation. 💙
