EmotionalsupportanimalReviews of emotionalsupportanimal.com

This website will nickel and dime you for everything they can. Take your business elsewhere if at all possible.

I just paid $180 for a letter and got no response or confirmation for my consultation. After seeing the reviews I’m thinking it’s a scam. Don’t trust it .

So far, I’m not impressed. They immediately reached out to get me to make a payment. They charged me twice. I spoke to a therapist almost immediately. She set up a follow-up appointment for 1 week later, per her request. I never heard back from them. I called to set up another appointment, if that is what is needed, but I was not able to reach a person. Emailed and left a voicemail, and never got a response. This was now 20 days ago. Once they have your money, they are impossible to reach a live person, and they don’t respond to emails. I would not recommend this company, and I am wary that it may not be legitimate. Follow up. The company reached out to me after I wrote this review and then never responded again. This was 11 days ago. I still don't know if I was supposed to have a follow-up appointment with a therapist. I don't know if I will get my letter or the documentation that I need. Again, they respond only when they need your money or when there is a bad review; otherwise, you will not hear from them. I would not recommend.

They are a SCAM COMPANY!! The guy was EXTREMELY pushy on the phone, wouldn't take no for an answer, just kept lowering the price until i finally accepted. I should’ve known right there and then it was a huge scam! Ended up giving me a letter that goes into INSANE detail about my medical issues, discussing how i can't shower for days or leave my house for days, talking about my depression in great detail, stuff i would NOT want to tell my landlord!!! They are not supposed to put all of that in there!!!! I have NEVER seen an ESA letter with that much detail! Its ridiculous!!! And so unprofessional!!! My medical issues are private!! ALSO, they ASSURED me before the purchase that it would be a LOCAL doctor or therapist, it was not!!!!! I live in VA, I am moving to SC, i wanted it to be all done in SC..... the doctor ended up being in CHICAGO!! How random is that??? My landlord won't accept this trash!!! They scammed me out of my money!!! Don't let their low prices fool you; save your money and go elsewhere and you'll save yourself from having to pay for this twice with 2 different companies!! I will definitely be going through my bank to go after these crooks for a refund!!

I purchased an ESA letter for my two dogs online for $159, expecting a simple and straightforward process. Instead, when the intake representative called me, I experienced what felt like high-pressure upselling. She repeatedly pushed additional packages and upgrades, and when I asked multiple times whether these add-ons were legally required, I never received a clear answer. Instead, I was given vague responses that made me feel like I would somehow be non-compliant without paying more. As a result, I felt pressured into spending an additional $168 that I genuinely could not afford. That should never be part of what is supposed to be a supportive mental health-related service. To make matters worse, when I logged into my portal afterward, only one of my two dogs was listed—despite paying for documentation for both. I’ve attempted to get clarification and correction, but I have not received a clear or timely resolution. Overall, this experience has been frustrating and disappointing. The lack of transparency, the sales pressure, and now the administrative errors have left me feeling taken advantage of rather than supported. I would strongly encourage this company to be upfront about what is legally required and to ensure customers receive exactly what they pay for.

The provider I was assigned will not answer phone calls or emails. I needed additional paperwork filled out for my apartment and she has yet to send it out after almost two weeks. The company does not even have a way to connect with their providers, so if you need something from them after your initial appointment, good luck!

It all starts off friendly and makes the process seem easy. The unprofessional side starts to show once they begin to spell your name wrong several times, even after multiple corrections. They say “Your money will be put in a hold, but will be given back if the appointment is cancelled”. Well guess whose appointment was cancelled with no money given back? The appointment in the website portal miraculously disappeared after the scheduled time had passed. No trace of what was supposed to be there. I called and asked about my cancelled appointment, the woman transferred my line to someone who didn’t even know what was going on. That man was an employee for a completely different company. No matter how many times I called, no one could give me a straight answer and a refund or rescheduling. All they would say is “You’re not in our system”. Meanwhile I had a receipt with an order number. An order number they all claimed to not exist. Proceed with caution for this website.

The company is unprofessional and failed to uphold appointment I am very disappointed and would like a refund