What makes a good review
- Your own experience. You bought from, hired, booked or asked for a quote from this company, within about the last few years.
- Specific. What did you buy or have done? Did the final price match the quote? Did it arrive or get done on time? How did they handle a problem? Specifics help the next customer more than adjectives.
- Fair. Describe what happened and how you were treated. Strong opinions are welcome, insults are not.
- Long enough to be useful. At least 40 characters, at most 3000.
What we don’t publish
- Reviews from anyone who works for, is related to, or is paid by the company or one of its competitors.
- Reviews written in exchange for a discount, gift, payment, entry in a draw or any other reward.
- Reviews of a different company, or about a manufacturer, marketplace seller or payment provider rather than the company itself.
- More than one review of the same company from the same person within 30 days.
- Links, phone numbers, email addresses and full names or contact details of staff.
- Threats, harassment, hate speech, profanity aimed at people, or sexual content.
- Content copied from elsewhere, or written by AI tools rather than describing your own experience.
- Allegations of crimes. Report those to the authorities; you can still describe what happened to you.
Rules for businesses
Businesses are welcome to ask every customer for a review. They must not:
- Offer anything in exchange for a review, or only for a positive one.
- Ask only happy customers, or discourage unhappy ones from reviewing.
- Write reviews of their own business or a competitor, or have staff, family or agencies do it.
- Pressure or threaten a reviewer to change or remove a review.
These rules follow the US Federal Trade Commission’s rule on consumer reviews (16 CFR Part 465). Reviews obtained by breaking them are removed.
Moderation decisions
A moderator reads every review written on The Fair Hearing before it is published. If we reject a review we keep a note of the reason. If you think we got it wrong, contact us with the company’s name and the email you used, and we will look at it again.