SonderMindReviews of sondermind.com

You assigned me a provider instead of me picking my own. I was very disappointed in my 2 visits one the last one he couldn't get the video to work so he just called me the visit lasted ten minutes. Im sure the VA is being charged full price for it I asked and had someone finally reach out and Ai told them I wanted another provider he found IA lady I texted her but have never received an email or text from her. At this point if it's not fixed correctly I'll call the VA and have them find another place

I can hardly understand my therapist. His accent is too strong for me to fully understand what he is fully saying. Try to match people with people, people can understand. Understand? Also, not sure how my provider comes to the conclusions for my medication he prescribed. I wish I had more time to speak so I could understand what is happening. I have reported this before and have not gotten any feedback from anyone. Please communicate in the future.

I didn't really learn anything new, but it was my first session. The gentleman was touching on subjects that were not relevant to the discussion. Then, I paid before the session, but they are sending me a rather large bill after my initial payment. I called to speak to someone, but I was on hold for 20 minutes and never got anyone to answer the phone. I would not recommend them at this point to anyone. Not a good experience for me from the start so I do not want to know what the rest will be like.

I was comparing therapy options through my Kaiser account. At first, I was excited because there seemed to be a lot of therapists available. However, the large number of options quickly became overwhelming, and I found myself wishing there were better filters to narrow down the results. I was specifically looking to book an in-person therapist, but the platform felt heavily geared toward online appointments. When I entered my ZIP code to search, the website repeatedly malfunctioned and only displayed the homepage in the search results. It appeared to be a technical bug, and refreshing or trying again didn’t fix it. Because my situation felt urgent, this was especially frustrating. I called SonderMind for help but wasn’t able to get the assistance I needed, and I couldn’t find an email or way to report this specific technical issue. In the end, I left the platform and used Rula instead. The experience was much smoother, and I was able to find and book an in-person therapist in less than 10 minutes. I think SonderMind has potential, but improving the search filters, fixing bugs, making it easier to find in-person providers, and offering a better way to report technical issues would make a significant difference.

i love my therapist but sondermind billing department is incompetent or shady stating nonpayment when i just checked all the claims with my insurance and they have all been paid. can’t talk with a human. placed on terminal hold for long periods then they hang up instead of answering. i’m going to have to leave my counselor because the company claims nonpayment when they have been paid

Sondercare misrepresents itself as a medical practice, when it is just an app and tries to hide behind "we are just a platform" to excuse the lack of a continuum of care when doctors abruptly quit. Patient abandonment is illegal, and yet they get away with it then forcing you to make and pay for an appointment you don't need and go without vital meds for days waiting to start over with a new provider.

My therapist, Michelle, ghosted me. First she missed a scheduled session one time without informing me. We had about five sessions in all and then she ghosted me. How upsetting, unprofessional, and unheard of.

SonderMind customer support is severely lacking. I have been overcharged 3 times due to a recent insurance change and have been unable to get through to customer support via the portal, email, or phone to resolve the billing issue. I waited on hold for over an hour and my call was never answered. Eventually I had to hang up and I am now at a loss for how I can resolve.