Sondermind
The co- pay is 30.00 and we talk 10 minutes so it’s expensive for te amount of time we are on the session. Basically I get medication renewals.
By Trish W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 55 reviews with 3 stars · Clear filters
The co- pay is 30.00 and we talk 10 minutes so it’s expensive for te amount of time we are on the session. Basically I get medication renewals.
By Trish W.
My session with Jesse Cecil is always caring and pleasurable, but the thing I dislike and I'm not upset , is the communication breakdown of trying to understand her and always trying to give me more medication. I have great respect for Mrs.Cecil but if there's any way I can switch to Dr. West I would like to do this at this time because I would like to express and receive feedback about the traumatic issues I've experienced and dig deeper into these 2 issues so I can heal and grow to become a more productive, prosperous and complete man.
By Clinton
Response from SonderMind· Sep 1, 2026
Hi Clinton, thank you for taking the time to leave a review! Our team can help you switch providers. Just give us a call at (866) 298-8341, Monday–Friday, 7 AM–6 PM MST, and our team will be happy to assist you.
Billing was a pain to switch between EAP and normal insurance, and I had to create separate logins for my minor children rather than managing them both under one account. Their therapist was good and worked with us for over a year.
By Brandy
Response from SonderMind· Aug 3, 2026
Hi Brandy, thank you for taking the time to leave your honest feedback. We appreciate it!
so far, i see no drastic change in myself or the way i think. its nice to have someone to talk to, but i do not see a drastic change in my self or my mental state yet which I thought there would be a bigger noticeable change by now
By Farjana A.
Response from SonderMind· Jul 17, 2026
Thank you for taking the time to leave this review
I need to know/have suggestions of how to move on. How do I let go of the past and the present(which might never or take a long time to change) for the positive? What questions or mindset do I ask self?
By Johanna B.
Response from SonderMind· Jul 17, 2026
Thank you for taking the time to leave this review
The company itself does not interest me.
By Wendy S.
Response from SonderMind· Jul 6, 2026
Thank you for taking the time to share your feedback.
The therapists were really nice, and I got along pretty well with them. The only thing that was a bit of a deal breaker was that I was supposed to see my therapist once a week but only ended up seeing her once or twice a month if I was lucky because she kept canceling. I know she is a person with her own issues going on but I wasn’t in a very good place mentally and I needed to talk to someone and she wasn’t there.
By A. F.
Response from SonderMind· Jun 26, 2026
We appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please contact us at 844-THERAPY. We would love the opportunity to discuss and resolve your issue.
At this point in very skeptical about my provider and her experience, I'm going to give it another week or 2 but if things don't change I will have to move forward and find someone whom is a better fit to me and my needs
By James C.