Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Amanda alway tells me like it is and offers great insight.
By Jill S.
Response from SonderMind· Aug 28, 2025
Hi Jill, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist is a good listener and have very good advice.
By Yvonne M.
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The counselor is professional, easy to communicate with and is helping us to delve deeper.
By Leslie P.
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Your customer service is t good. Your system for talking to a live person for questions is non-existent and you unmatched me from my Therapist instead of unmatching my sons therapist from him. Then, you send recommendations for Psychiatrists instead of Therapists for him. My therapist, who I had to fix things with myself, is the only decent thing about Sondermind.
By David G.
Response from SonderMind· Aug 25, 2025
We appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. We have escalated this to the appropriate team.
My therapist is great. Platform works well. Like that I can journal online and to check in...
By Vanessa P.
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My experience has been great it has been personalized just for me. Mrs Brenda is a great therapist she listens very well and it's very constructive to my needs
By Katherine Hollis H.
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My initial experience was good. I was connected to my therapist and was able to make an appointment quickly. I am very happy with my therapist. She is the right choice for me. What I don't care for is the constant communications from SonderMind. ........New app add psychiatry, Not clicking with your provider, How was your session, How was your experience, psychiatry vs therapy. For someone who suffers from anxiety, these messages are not helpful. To some degree, I think they undermine the relationship between therapist and client. I were not happy, I would not be making new appointments. I think it is great that you are there if needed initially, but then it is best left to therapist and client.
By Jeff K.
Response from SonderMind· Aug 25, 2025
We appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. However, we have shared this feedback with the appropriate team.
Continues to be an ideal provider match. The availability of hours late afternoon and early evening is extremely helpful as well.
By Heidi
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
