Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Great service and I have a great therapist. She was a good listener and gave me very good advice. Very supportive and empathetic.
By Linda W.
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
They have overcharged me $290. Only $130 of that they had refunded. There is no number to talk to someone to rectify this and the therapist is hands off with the billing aspect. Don't waste your time or money
By Tara
Response from SonderMind· Aug 25, 2025
We appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. We would love the opportunity to discuss and resolve your issue. Please keep an eye out for an email from TrustPilot requesting your information so that we may investigate this further.
Cecil is interested in what I have to say. He works through the issues I have to find out what is the root cause and learning how to deal with it better.
By Jason S.
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I found an amazing therapist through SonderMind and it's very convenient to book & meet!
By Julie
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I have a compassionate and caring therapist. Sondermind makes billing seamless and checks in regularly to see if I'm satisfied.
By Kathleen
Response from SonderMind· Aug 25, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Amazing physician. Makes you feel comfortable, and easy to talk to.
By Britney D.
Response from SonderMind· Aug 21, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I have a great therapist who really cares
By Ruth M.
Response from SonderMind· Aug 21, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Mike listens and seems to have experience with the issues we are seeking to address.
By Jeffrey M.
Response from SonderMind· Aug 20, 2025
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
