Hale Pet DoorReviews of halepetdoor.com

It was simple to install. The inside and tunnel are all together for you. Put it in and attach the outer portion. Seal it up and done. Not a bunch of pieces to fumble with while installing. I'll use these doors from now on.

The 1" high entry frame option was / is perfect for our Basset Hound / "Winston". He took to voluntary use of the door almost immediately. Best money I've spent on dog doors over the past 5 to 7-years. You can't go wrong! We opted for the clear training door / swinging plastic slats option initially for training for a week, and received two heavier weight clear option panels to reduce outside airflow. Instructions for swap out of training slat panel is close to non-existent in the provided install guide. Would have appreciated better/more in depth explanation on how to effectively install the two heavier weight / clear plastic-rubberized bottom-edge magnetic sealing swing panels! I hope they don't rip off with our Bloodhound/"Bella-Mae" repeatedly running out the through the dog door panel / shoving from a much higher level!!!

The original door lasted 10 years before the flaps started curling where the magnets weren't really doing much good. The replacement flap kit arrived quickly and with very clear instructions for installation. However, the flaps have a metal bar at the top that is riveted into place so that the flaps are not held solely by the screws holding the flap into the door. I had to drill through 3 of those rivets in order to re-use the screw points on the door frame out of the 8 total holes I needed to make. How hard is it to ensure the rivet placement on the flaps are in a consistent position on the flaps and that the installers drill their mounting holes in spaces that don't conflict with those rivets?

Sent me replacement parts for dog door under warranty, at no charge.

I needed a door to fit in an existing screen panel in my pool enclosure. I spoke with customer service and with just a few measurements the door was custom sized to fit perfectly. Door is sturdy and functions perfectly. It took my dog about a week to be comfortable using it. Great product!

Very helpful when ordering and easy to replace dig flaps

This door was custom made for me and installed perfectly & easily. It is a very sturdy door and the bronze frame works well with our screened patio brackets. Hale was very helpful in the ordering process and a real pleasure to deal with. I love that they will donate to my pet rescue and couldn't ask for a better product or better service.

I needed a pet door thru the sliding screen door for my German Shepherd. I ordered a big 15 x 27 with double flange, this is important coz the double flange should have slid over the door frame like a collar but the flange is designed for 1/2" door frame, while my screen door is 1" thick. The customer service was so excellent, they immediately helped me order the correct door 11 x 27 with a single sided flange and return the incorrect door for a full refund. After drilling 3 tiny pilot holes in the flange, my husband and I installed the pet door into the screen door while the screen door was still up in position, no problem. Couldn't be more pleased.