Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
484 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
484 approved reviews, newest moderated first
I have purchased & installed Hale pet doors for years. When I moved and needed to install doors in glass instead of walls the company was helpful and communicated well. In recent years Luke McGurry has continued to assist me even with less complex questions regarding cleaning and care.
By Gayle
I spoke with Eric on the phone? He couldn’t have been more pleasant. Took care of my situation. Got my order in and confirmed ready to go.
By Mitch
Hale Pet Door has more integrity than any company I have ever worked with. They really stand behind their excellent products and have a no hassle guarantee. A lot of others could learn by their example.
By Bernie D.
My first Hale door lasted 34 years but finally got beyond repair. (Always 4 dogs of our own and 40+ rescue collies over the years.) I am confident this new model is even better. The staff at Hale have always been courteous and most helpful. Robert Piehl
By Robert P.
Very helpful company with shipping and questions. Very attentive. Sturdy pup doors. Thank you!
By Megan
We ordered the replacement flap kit and had such a difficult time replacing the magnets and weatherstripping. The existing installed weatherstripping was very tight and required channel locks to remove. Not a problem. The inserted surfaces on the weatherstripping were smooth. The new weatherstripping was even wider with "new and improved" ribs added. It was impossible to insert them no matter how hard we hit it with a mallet (per tech support). We ended up grinding off the ribs in order to install them. The whole install was so disappointing. We have used Hale pet doors for 22 years and have raved about them. Not any more. I dread replacing the next flap.
By Maiziegurl
Response from Hale Pet Door· Feb 25, 2025
We do apologize for any issues you may have had trying to install your new weatherstripping. If you can give us a call we can replace your entire pet door at no cost to you
Very Good door
By Jaden
Great quality door on time shipping and all around great product
By Cordaro B.
