Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
484 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 55 reviews with 4 stars · Clear filters
We purchased a door to go between our yard and our neighbors, as they have a Mastiff we have a Great Dane the live to play together. I've had dog doors in the past that I got from the big box stores, and the quality difference is night and day. The door looks and functions great. I will only buy hale pet doors from here on out.
By scott B.
Great product lasted 20 years of use by four dogs. When the time came to replace the door flaps viewing the video was certainly beneficial, though no where as easy as depicted when it came to removing old screws, several of which simply striped. Without the use of my Dremel and cutting discs to either cut the screws or create a good slot in the head for a flat blade screw driver, I would have been in serious trouble. Anyway, after an hour or so of sweating and swearing, all is well. I hope for another 10 or 15 years of service from this door.
By JEFF
Love the door! Would be better if the flap was opaque and not clear!!
By Laura
Cutting the insert was the only problem. I ended up taking it to a local shop who finished up the metal cutting and charged nothing.
By Joan
Appreciate the call in correcting my online order. I have had this door from hale 15 years. Need to replace flaps every 4 years or so, I have a tall large size. 2 dogs 85lbs. lab and 40lbs. Mix. Would of gave 5 stars, flaps have a very strong odor. It's been a week and can still smell odor, hope it dissipate soon!
By Sheri
The dog doors are on the expensive side, but the quality is very good.
By Vincent M.
I can't say anything negative at all. The entire experience was satisfying and I got the doggie doors as promised. They are higher quality and more durable than anything I've seen in various pet store, even the ones that cater to dogs and cats.
By CRAIG
My only issue with the pet door concerned my Basset hound using it. My other dog did fine but the Basset insists on standing on the door as she enters. (She does it that way on another pet door she uses.) The edges of the flanges cut into her feet and she stops going through. I cut a board even with the flange height an screwed it in between the flanges making it a smooth surface and she uses it without problems.
By Pat
