Hale Pet DoorReviews of halepetdoor.com

I just installed a large tall thru the wall Hale pet door for a client recently! Overall the quality of the double flapped door is pretty good, for info I have installed quite a few of other manufacturers pet doors, some thru door and most thru walls, even electronic ones that worked with a chip! This one however I had issues with, and I’ll explain for the average DIY person. 1. First you need a good pair of metal shears to cut the walk thru tunnel to size, it is really good metal they use. 2. I feel they have the tunnel design backwards, the metal tunnel is factory attached to the inside panel with the security door, you push it into your new opening and trace on the outside of the house wall on the metal to what needs to be cut off! The exterior flap panel is then designed to be screwed thru its frame and into the tunnel metal that you cut to size using their supplied drill and screws! This particular door claims it fits all house type walls, the opening you cut are enough of a tolerance to put the tunnel thru to secure it to the exterior flap door, the problem is how are you supposed to screw it together if on the outside your opening is stucco, brick, block, the screws do not work as they are longer on both sides and bottom that they hit these hard surfaces! I had to resort to going to the hardware store and buying short steel rivets which worked well with the tolerance up against a thick stucco wall! My suggestion to HALE would be to reverse the tunnel, attach it to the outer door so that it can be traced to the inner wall which might be drywall or even lath and plaster but at least a medium that their screws could screw into as well! 3. They include a nice indoor/outdoor carpet that they want you to use construction adhesive to secure it to the sides and bottom inside the tunnel between the flaps! My problem with that is a couple things, A. Construction adhesive stinks, and between the flaps may make your pet not wanting to use it for awhile if at all! B. If and when the carpet becomes wet or soiled to the point of gross, you now have to scrape or, the glued down carpet to remove it so you can put something else there! Our option instead was to use indoor/outdoor double sided carpet tape, no odor and can be peeled up when time to replace the carpet with a new one! So my experience in stalling this pet door and my suggestions to improve on it!

Long order cycle time, 7 days from order to ship plus Fedex transit time. No notification order was going to ship late. Poor inventory management, item was out of stock. Unwillingness by customer service to refund shipping charges. Never coming back.

I tried installing the dog door myself by following the directions in the pamphlet. It did not work! The clips were not working and did not hold the door in place. I took them out and tried again. It was not a snug fit. The drill bit broke too. Currently, the door is at the hardware store, where hopefully, they can assist in the installation. It's going to cost me, maybe even more than if I hadn't tried to do it myself. I am disappointed. It looked so easy in the video. Maybe if they would have included the right materials........ Who knows? The door itself is good quality. It's a matter of attaching it to my screen door.

See long title as screws will not come out to replace outer flaoband was sent clear versus colored . tried electric screwdriver to no avail. Request local installer complete

To be clear, this 2 star review is for creative policy issues, not door quality or customer service. I bought a door, installed it and it turned out to be a little too small. My fault. I called them and ordered a slightly larger one and installed it, works great. It was within the 90 return period, but they refused to give me any money back if I returned the first door. The policy is only for uninstalled doors only, which I guess I can understand, but not even a little bit back? Maybe 50% or something? At the end of the day, I have a $615 dog door. They did inform me that I could sell the original door on Craig's List or donate it. I would have appreciated even a partial refund and happily paid a restocking fee for their trouble.

I bought the replacement flap kit for both the inside and outside. The flaps were easy to replace but the weatherstrip was very difficult. I did the outside first and ended up breaking the corner keys on the frame trying to remove the old weatherstrip. Installing the new weatherstrip required significant force with a rubber mallet. For fear of ruining the inside as well I didn't replace the weatherstrip, just the door. For the money they charge for the replacement kit ($90.00 with shipping) it could have come with frames as well (or at least make it an option) making the process much easier. Very dissatisfied!!!

We love your pet door's and would rate you better if you stood behind your replacement parts with a warranty. We have replaced 2 sets of flaps on our door and feel they should last longer and be covered by a warranty.