Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
484 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
484 approved reviews, newest moderated first
I really like my hale pet door mine is in the wall and goes out on the deck to the back yard all three dog two boxers and a cocker use it and in two years it's been grate it's nice and strong and I don't have to worry about them when I'm at work
By Kaleigh
I already emailed a comment to the company, but got no response. I would have thought that with today's technology, they could have come up with an instructional video like most of their competitors. At a minimum, they could have printed instructions with more than just a rudimentary drawing. Pictures of the parts would have been helpful to make sure you have everything. Turns out I was missing some items, but since I didn't know exactly what I was looking for, I didn't realize it until after the 48 hours they give you to check out everything. So, I guess it is on me. Frankly, I expected better from a "Made in the USA" company. I have seen better instructions translated by the Chinese. Granted, it was not a complicated install, but I would have liked to have had a better idea of what parts I was supposed to get.
By William
I have had several different types of dog doors (the XXL types) and this has been the most durable and secure door. I have to replace the flaps every couple of years because my dogs are do tough on them, but am so happy to do so as nothing else even lasted nearly this long. Thank you!
By Paula
Product so great and easy to install I am ordering a second one for another location
By Nydia
Great phone sales, advice and support.
By JON
We bought a small medium wall door for our two cats that were used to going in and out through an open back door. Got sick of the flies so got a pet door. Good looking and solidly built. Spoiled cats go to the door and wait for us to push the flaps open😕🙄. So we took one flap off but they are still hesitant to push through the other one. May have to remove the magnets. But for non-spoiled cats, this door would be perfect.
By Barbara
Excellent door good quality a little pricey but my dog is worth it! The only question is how long will it last??? I hope a long time!
By michael
Order processed on time and door arrived in great shape.
By Axl the D.
