Zipsea is our go-to cruise agent from now on !
Zipsea had one of the best booking, communication, and overall agent experiences I've ever had. Also, they gave us absolute top-tier onboard credit.
By Daniel P.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
45 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zipsea is a modern cruise booking platform that gives travelers the maximum onboard credit allowed by cruise lines on every trip. We make cruising simpler and more rewarding with transparent fares, an easy booking experience, and built-in perks you can actually use. From spa treatments and shore excursions to drinks and Wi-Fi, Zipsea turns your cruise into more value, more fun, and more freedom at sea.
Zipsea (zipsea.com) has 45 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
45 approved reviews, newest moderated first
Zipsea had one of the best booking, communication, and overall agent experiences I've ever had. Also, they gave us absolute top-tier onboard credit.
By Daniel P.
Great price and onboard credit
By Christine R F.
Win was very responsive to all questions and the booking process was very smooth
By customer
Booking was easy and making any changes to our reservation was as well. To make changes or request info - you text and the team gets back to you within a few hours. To be honest, I like this option since I don’t need to call or wait for an email.
By Lori T.
Best value and on board credit!
By MKCruiser
Great, fast and efficient service. Transferred original booking made through Celebrity to Zipsea. Zipsea was able to give me onboard credit that Celebrity or other agents couldn't match. Almost 2 months after booking, I noticed that Celebrity lowered the price for the same cabin category and similar location as my originally booking. Texted Mario and within 5 minutes, he responded to confirm that he repriced my booking and saved me almost $1000. That is what I call exemplary service. Highly recommend Zipsea.
By Jean
Great On board credits
By Minh
Win was very responsive and helpful
By NG