Vetsource.comReviews of vetsource.com

Credit card was charged on date of purchase and estimated delivery of meds was 2/5 - 2/6. On 2/10 I received email notification that the order was cancelled because they'd been unable to reach my vet. (They'd phoned the vet once and been placed on an extended hold.) When they realized the Rx wouldn't arrive on schedule, they should have let me know so that I could make alternate arrangements. My dog relies on that med (Gabapentin) and it cannot be abruptly discontinued without serious risk. That's an inexcusable combo of ignorance and callousness. I'll purchase my meds directly from my vet.

Ordered from VETSOURCE bc my vet office suggested it. They do NOT have a return policy. The $80+ shipping joint support chews made my dog very, very sick. I quickly googled VETSOURCE and was met with 1 star reviews everywhere I looked. Why would ANY REPUTABLE VET OFFICE EVER suggest this place? NOBODY has had a good experience here. If you have had a bad experience (and my guess is you are here bc you have) challenge your vet to DROP these guys and STOP encouraging their customers to use this terrible service. Of course I learn AFTER the fact, that Chewy is 22% cheaper, FREE SHIPPING and a total delight to work with.

Don't use Vetsource! My second order never shipped--I called and cancelled--then a few days later, I get one shipment---then a few days after that I get a box with a bag of dog kibble THAT HAD BEEN SLIT OPEN and then squeezed shut!! Then I go on the website and there doesn't seem to be any way to go to "your account" to see if they are going to autoship future orders, which I understand has been a problem for others. You can't "delete" your account. It's ridiculous. I switched to Amazon and it's so much better.

I ordered two boxes of Heartguard from Vetsource three months ago. I received nothing. Then two months ago I emailed about my order and they asked me for time to investigate the problem. I still haven't received my heartguard and will be contacting PayPal for a refund. BE CAREFUL WITH THESE PEOPLE.

I received an order from vet source, they say it's on auto ship from a vet that has been out of my area for over a year, and was placed thru a store that doesn't have a vet clinic in it. I was never notified it was being shipped like every other reputable auto ship does so you have a chance to cancel or delay. There is no way on their website to manage your account, so I have to take their word that they cancelled it. However they refuse to let me return it, I never opened the package, and will not issue a refund. Guess I will have to try to see if my bank will somehow cancel the $350 payment. Not too happy right now!

One month’s worth of a medication was ordered by my vet and Rx sent to VetSource. They set it up for a monthly delivery without an order. They billed me $70 the following month. I immediately called to notify them that this was not and ongoing medication and there was no order to renew it. They told me there were no refunds. I refused the delivery and it was returned. They never refunded the $70. What they did is illegal. Medications can’t be renewed without an DVM order. I will never do business with this unethical illegal business again and I recommend no one else does either.

I would avoid this service at all costs. Shipping and customer service are terrible. When you order prescription dog food - extremely expensive dog food mind you - it is because your pet has a medical issue. One week later and my order still says " in fulfillment ". I chatted with a customer service agent today and the tone was kind of it is what it is.

I have been waiting 10 days and it is still “processing” what a joke….they give you an estimated delivery date…yeah we’re past that! Now my dog is out of medicine, thanks for the “convenient” service!