Vetsource.comReviews of vetsource.com

First order was fine but I canceled an autoshipment of a product my dog didnt like on the 13th, received an email acknowledging the cancelation at 3am on the 14th and they shipped it anyway. I was planning on trying a different product but I'll order that through a different company.

Don’t buy from Vet source. Or your veterinarian. As other companies want give you rebate for products you purchase.

Buyer beware. If your pet needs medication, they a both more expensive and unreliable. Their vetoryl is over $50 more than through a local pharmacy, but it’s out of stock quite a bit (perhaps because of the cost difference). I order from here, and pay the difference, for availability and convenience. But for that extra $50, it sure would be nice for it to actually arrive on the day they say it will, or even close. My dog’s medicine is now days late. It’s shuffling around the Houston metro, because their shipping is the DAHL, who then turns it over to the USPS. Despite placing my order almost 10 days ago, on 1/18/2025, I still have no confirmation on when, or if, it will be delivered.

Customer service representatives were helpful over the phone but it took their email support team more then three days to respond. I was trying to set up an autofill prescription for my dogs flea medication and was charged three times. One charge was reversed but the other two have gone through. I only needed one dose of flea medicine - I never authorized two orders / charges. At this rate it's less of a pain to just go directly to the vets office.

Poor communication between vetsource and my vet. Called to purchase ointment after talking to my animal hospital who said vetsource would have the new prescription , vetsource says they have no idea what ointment prescription I am talking about so, (very rude receptionist). I called my vet again and got name of meds etc. Called vetsource again to place order but was put on hold for over 15 minutes. I gave up. 2 days of useless phone calls to achieve nothing, there has to be a better process, vetsource is recommended to the customer by my vet supposedly to help take the prescription pressure off of them. Not convenient for the customer though.Would not recommend vet source to anyone unfortunately.