Unbelievable
7/16/24 Update: Vetsource made good Unbelievable! When I hadn't received Heartgard autoship timely, I had to purchase the Heartgard from VIP Petcare on location, I had sent SEVERAL emails CANCELING the order and when I didn't hear back, I called at which time I was told she canceled both orders and the autoship for the Heartgard and Nexgard, as I requested. And then I still received the Heartgard order days later! I called them to tell them the order was canceled along with autoship, that I want to return and get a refund, I was told I had to resolve with VIP Petcare and when I went to the location to do so, VIP Petcare said they cannot and I had to do so with Vetsource! I called Vetsource AGAIN to deliver the message I received from VIP Petcare and I was told again they cannot handle my request as it is a prescription! Vetsource will never have my business again!
By Laura