Vetsource.comReviews of vetsource.com

I, after much difficulty with the website, placed a large order for my five dogs, including Simparica Trio for all of them, fluoxetine, clonidine, and prednisone. The order totalled $771. Several days later (I had to mail in the prescriptions), they emailed me and said that they couldn't hold the three prescriptions for the dogs in the same weight class for the Simparica Trio (I have three that are in the 11.1-22 pound weight range, and two that are in the 44.1-88 pound weight range), because I couldn't select more than one dog as receiving that prescription, which is ridiculous. They wouldn't place written prescriptions on hold (only for 2 weeks, after which they are destroyed). When I called, the order had already been placed and was being sent, so I couldn't cancel, and they could only send back three of the written prescriptions. They also don't sell Simparica Trio as individual pills for the smaller weight range, which is expensive and frustrating. Now I have to transfer everything to another pharmacy, as I'm not filling some of my prescriptions there and others elsewhere. I have five dogs and three fosters. Absolutely ridiculous ordering system and process. I would never use VetSource again, and intend to let Costco know why (I ordered through their recommendation).

I always use Chewy for my pets no issues fast reliable service. I am very happy with the care my dogs have received from Banfield over the last 17 years. Its because of my satisfaction I chose to fill a prescription for my old Beagle to help her arthritis in her hind legs. You would think Banfield affiliated with Vetsource should be easy filling the script and ship out in 24 to 48 hrs. It has been the complete opposite. If your pet needs pain medication or life saving I would not order through Vetsource. I placed the order online on app March 13th. I had to call Banfield several times to understand why the Dr. had not approved the script. I was told it takes an average 48 hrs to 72 hrs for the script to get from online to the Banfield for the doctor to approve. Then it was the weekend. It wasn't approved until Wednesday March 18th. Meanwhile my dog is in pain and suffering. To make it worse Vetsource shipped the prescription the cheapest way from Texas to New Jersey by usps postal service. Are you serious 😐 Again not shipped by FedEx or Ups but the postal service. By tracking it isn't expected to arrive Monday March 23rd before 9pm. Vetsource is absolutely trash. Do not trust in them for your pets health and well-being.

Horrible service. Using the USPS to deliver needed medications is an idiotic way to do business. Medications arrive late or are lost by the shipper. And when you contact them asking for help, their response is always the same. “Our hands are tied.” Run, do not walk, away from this awful company.

Asinine and nonsensical company. As a veterinarian (licensed in 2 states) seeking to obtain basic heartworm preventative for my personal pets, I was told, nearly a month after placing my initial order, my order would not be accepted because they are unable to add my licenses to their system. The manner in which my order was handled causes me serious concern as to the reliability of this company. Spend a couple of extra dollars and order from Chewy, who, in my experience, has a first rate veterinary pharmacy. Vickie A. Coomber, DVM, JD

This pharmacy pays kickbacks to Vets who prescribe their products. Their Pharmacy Tech Jean found nothing unethical about this practice. You need to wonder next time your Vet prescribes something from Vetsource if s/he is doing so to help your pet or to benefit their pocketbook.

I recently placed an order incorrectly for my pup’s prescription food. I called immediately to stop my future auto shipments. I spoke to Cassidy who was wonderful. She canceled the future auto shipments and moved forward with the correct food. She made my error seamless. I am a stickler for great customer service and I am happy to say that I received that today.

I have experienced for 3 times either delayed or no delivery. They always say that they're waiting for vet approval and I contact the vet to be told that they don't have a request to fill a prescription. I refuse to use this company anymore and I will use any other source besides this one.

Horrible customer service. Products don't ship when they are supposed to, Prices are sky high. You can save money but ordering through Costco or Allivet Pet Pharmacy. You will save 20%. Avoid these people like the plague.