Vetsource.comReviews of vetsource.com

Terrible customer service. Unable to cancel order online. Sent email to cancel. Got notified of shipment. Called and was told that now that they shipped. They can’t cancel. Will NEVER use again.

I placed an order for my dogs pain medication when she had a decent amount left. Needless to say, she went days without pain pills and we are still waiting for delivery…. Never again!!

I changed my address in their system via the app. They still mailed my dog’s medicine to the old address. They refuse to resend me the meds I need these week without me paying another additional $375, nor will they credit me the $375 I spent on medicine I never received. I’ve never dealt with a company who won’t take responsibility for their errors and expect their customers to just eat $375. So now I will be forced to shell out another $375 with a different company like Chewy who respects and takes care of their customers and their pets. Either way my pets needed their meds this week and now they will be without and it will cause additional medical harm to them. I absolutely would NOT use this company.

Beware of this company who sells their product online. They lied in the description of their product and sale and when I tried to warn potential customers on Amazon, the review was deleted. They are also deleting bad reviews. Stay away from this company

Promotions are sent via email. When trying to use them. You are told you can't. It's frustrating. I wish vets would find another source that will work with their customers. Prescription food is expensive and seeing promos and not getting the discount is sad!

Took my dog to get discounted rabies shots at tractor supply and I have yet to get the documents saying the vaccination was given other than the tag. I did get a diagnosis that my dog had a heart murmur and that I should get some supplements and take him to the vet. I have gotten multiple emails wanting to prescribe medication for my dogs “probably” bogus heart murmur but still haven’t gotten the documentation saying that he was given the vaccination. This company is unscrupulous and I believe they are fraudulent. The old couple in front of me was sold $400 worth of BS vaccines and supplements.

We had automatic renewal for our pet's prescriptions. Which up until now worked fine. However, we just moved about 10min away from our last address, and we had forgotten to let Vetsource know about the address change. Well, prescription was sent to old address and returned back to Vetsource. So, Vetsource told us that they can't refund our $600 prescription fee. But that can give us a $100 discount on a new order. I know we messed up and not letting them know about the address change. But, charge us a new delivery fee and send the prescription back... Not a entire new order.

customer service was rude when I wanted to return items I hadn't agree to receive. previously had ordered meds and I used a promo coupon which automatically put this on autoship. I didn't want meds sent every few months, I couldn't return items, Representative was rude saying I should read emails that looked like ads which were sent out too often. I delete nuisance emails from company. Plan to use Chewy.