Vetsource.comReviews of vetsource.com

After mailing in a prescription for “1” 6-pack of Simparica Trio, my order was continuously cancelled after several attempts. Come to find out they were reading the prescription as being for “1” pill instead of “1”6-pack. Set me back several weeks as my dog needed the medication. Surprised Costco would partner with such a low quality provider.

They take FOREVER to ship! Its been 7 days & now my dog has been without hers meds. Vet doesn't use chewy prescription portal anymore so had to use vetsource. If your vet tells you this find another vet. Chewy RX would have had to me 2 days tops!

Very slow. Once they fill an order it sits in the warehouse until the post office picks it up which can be several days. Customers service is unable to say when it will be picked up. They expect it to be picked up in a day, but sometimes it is not. Highly recommended a different pharmacy is used for reliability if timeliness is a concern. Unfortunately this is the only pharmacy my vet uses and my vet does not carry the medication. Highly recommend Vetsource change delivery carriers. The USPS just does not meet delivery expectations reliably anymore and thus damages the Vetsource client expectations and thus their business.

Website would not allow me to edit my subscription. I had a subscription but when I went to the website it said I had zero subscriptions. I called customer service, bot would not allow me to cancel without a reason. Transferred me to a live agent who suggested that I had the wrong veterinary practice after explaining that the patient info was no longer active. Jumped through hoops to cancel. Waste of time. Horrible company.

Ordered medicine for my father’s dog whom was in my care due to recent medical issue with my father. The delivery address was entered incorrectly and the medicine was returned to vetsource. I call and spoke with customer service and “per their policy” they can not do refunds or returns and he would have to place and pay for another order. I asked if we could pay additional shipping for the medicine to be shipped to the correct address and again “per their policy” that was not an option. Their customer service lacks to say the least. Surely you all can do better.

I went to use a coupon from my vet for 35% off. It came to $398. When I came back to the site to check the order, It was $373 WITHOUT THE COUPON! They bump up the price when you use the vet link! Very shady and illegal! Do not use them!

Ordered by phone. Easy to order. Pharmacy department checked all of my pets information. Pleasant and efficient. The only snag was that my veterinary hospital was no longer listed on the Vetsource website. (Which is why I had to call.)

Wish you could give 0 stars. They decided to try and kill my cat by not sending diabetic cat food because they got into a tiff with my vet. DO NOT USE.