Excellent experience!
Shipping was fast and my sauna arrived in perfect condition. Set up was super easy! I am very pleased with my purchase.
By Shanna F.
Response from Sun Valley Saunas· Aug 12, 2026
Thanks Shanna!
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
388 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
Shipping was fast and my sauna arrived in perfect condition. Set up was super easy! I am very pleased with my purchase.
By Shanna F.
Response from Sun Valley Saunas· Aug 12, 2026
Thanks Shanna!
Good infra red sauna. My only complaint is that there should be a volume control inside the sauna - to adjust the volume, I must go outside and adjust it on my ipad.
By Stephen
Response from Sun Valley Saunas· Aug 12, 2026
Thanks for the review Stephen
We luv this Sauna, worth every penny!!!
By Andrea
Response from Sun Valley Saunas· Aug 12, 2026
Thanks Andrea!
Easy and fast ordering experience. Delivery was on time. The product is outstanding.
By Ken
Response from Sun Valley Saunas· Aug 12, 2026
Thanks so much Ken!
Yes, I ordered a sauna on the site and I ordered it back in April and no one told me that it was on backorder. I have been calling. I spoke to a girl the other day. She said it’s in transit they would get back with me. No one has gotten back with me. I have an Airbnb and I can’t rent my Airbnb out until I have my sauna. OK
By Jacqueline B.
Response from Sun Valley Saunas· Jul 10, 2026
Jacqueline - We’ve spoken on the phone. Again, I am very sorry that the sauna you ordered was out of stock at the time. You are more than welcome to cancel your order for a full refund. I will give you a call to discuss.
Great sauna, easy assembly and great buying/ delivery process.
By Joey W.
The overall ordering process was straight forward with good pricing. Shipping took longer than promised and when unit arrived the control panel had been damaged during shipping. The replacment parts were covered under warrenty with no additional cost other than an additional delay in being able to use sauna. Overall very happy with unit.
By Sam C.
Got our 1 person sauna within a couple weeks. Easy setup and works perfectly. Thank you Sun Valley Saunas!
By Robert S.