Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
Ordered the 2-person corner unit sauna. Quick shipping and everything came undamaged. Installation was easy, however, it would be nice if the panels were labeled with either a number or a letter which coincided with the picture in the instructions. So far, the only issue we are having is we are unable to connect to the Bluetooth stereo system.
By Greg
Great sauna; love it, we use 3 to 4 times a week so far, so easy to assembly. Alot Of packing, buy it has to be with all that glass and stuff! Thank you!
By William H.
Response from Sun Valley Saunas· Aug 18, 2026
Thanks William!
Great packaging, assembly was very simple and fast, and unit looks and works great...very satisfied!
By Michael P.
Response from Sun Valley Saunas· Aug 17, 2026
Thanks Michael!
Buying a Finnmark Infrared indoor sauna from Sun Valley Saunas was the best experience ever!! The sauna itself is 10/10 amazing and we use it literally every single day. And it is objectively beautiful. But Sun Valley Saunas exceeded expectations out of the gate. The team there is super responsive and managed expectations beautifully from start to finish, from working with the shipping company to securing a professional for the install to support beyond purchase. If you’re considering it, pull the trigger—buy a Finnmark Infrared indoor sauna from Sun Valley Saunas!!
By Liga
Response from Sun Valley Saunas· Aug 17, 2026
Thanks Liga! So glad to hear you're loving the sauna!
We’re very pleased with our new Finnmark FD-2 infrared sauna from Sun Valley Saunas. Ariana and Wes were very helpful and friendly during the order process and answering questions for us during setup. We love this 2 person sauna! I researched saunas and companies for a few months before placing my order.
By Donna P.
Response from Sun Valley Saunas· Aug 13, 2026
Thanks Donna! Glad you're loving the FD-2!
Easy to order. Came on time. Only one person to unload sauna. He needed a helper. Our guy put it together and installed it and it is working great!
By Lisa G.
Response from Sun Valley Saunas· Aug 12, 2026
Thanks Lisa!
The product and customer service have been amazing. I am thankful we chose Sun Valley Saunas.
By Hello
Response from Sun Valley Saunas· Aug 12, 2026
Thanks so much!!
Overall very happy with Sun Valley. Sauna arrived as they said it would and they helped with minor shipping scuffs on parts of the sauna by responding quickly and sending stain.
By Thomas B.
Response from Sun Valley Saunas· Aug 12, 2026
Thanks Thomas!
