The Sauna is very nice and works well
The Sauna is very nice and works well. Need to improve the instructions that come with it.
By Richard G S.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
388 reviews
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Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 30 reviews with 4 stars · Clear filters
The Sauna is very nice and works well. Need to improve the instructions that come with it.
By Richard G S.
Delivery took way longer than expected. The website states 5-6 weeks for delivery. I am 12 weeks from purchase and still waiting on the heater. The sauna seems to be good material and sauna kit was fairly easy to put together. I look forward to using it. After using the sauna a few times it works great so I will add two more stars.
By Isaac M.
Response from Sun Valley Saunas· Oct 6, 2026
Isaac - you ordered the Dundalk Leisurecraft Georgian sauna. As stated on the product page it is effectively built to order and takes 6-12 weeks to deliver. The heater was shipped with your sauna, but packaged separately with it's own tracking. If the heater did not arrive it may have been lost in transit. If so I will send a new one out today and expedite it. I called you and left a voicemail this morning. Please give me a call back and we can get this sorted out ASAP. Update (10/7/26) - Isaac, we spoke on the phone two days ago and you informed me that we had already shipped a new heater out to you and that the heater that was originally shipped had been lost in transit.
Ordered the 2-person corner unit sauna. Quick shipping and everything came undamaged. Installation was easy, however, it would be nice if the panels were labeled with either a number or a letter which coincided with the picture in the instructions. So far, the only issue we are having is we are unable to connect to the Bluetooth stereo system.
By Greg
Good infra red sauna. My only complaint is that there should be a volume control inside the sauna - to adjust the volume, I must go outside and adjust it on my ipad.
By Stephen
Response from Sun Valley Saunas· Aug 12, 2026
Thanks for the review Stephen
The overall ordering process was straight forward with good pricing. Shipping took longer than promised and when unit arrived the control panel had been damaged during shipping. The replacment parts were covered under warrenty with no additional cost other than an additional delay in being able to use sauna. Overall very happy with unit.
By Sam C.
Customer service was 4 stars
By Tim
I use my sauna 3-4 times a week. I kove the features! I'm giving 4 out of 5 for two reasons: 1. The Bluetooth works great, but there' sno volume control on the unit. So if I have it to loud, I have to step out to adjust. 2. I didn't receive an email when it was shipped or provided a tracking number. They attempted to deliver on a day we were out of town and we had to reschedule with delivery company. It was very easy for 2 of us to assemble in about an hour
By Shannon J.
Response from Sun Valley Saunas· Apr 21, 2026
Hey Shannon - glad to hear you're enjoying the sauna! We did send you tracking to the email you used to place the order on March 23 - perhaps it went to spam?
Love this it’s great now would recommend it
By Marty S.
Response from Sun Valley Saunas· Mar 19, 2026
Thanks, Marty - if there's anything else you need please don't hesitate to reach out. - Wes