Customer service 4 stars
Customer service was 4 stars
By Tim
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
388 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
Customer service was 4 stars
By Tim
Arrived on time and as expected
By Christy A.
Response from Sun Valley Saunas· May 7, 2026
Thanks so much Christy!
Super helpful with all my annoying and needy questions. The assembly took 15 minutes. LOVE the sauna.
By Douglas
Response from Sun Valley Saunas· May 7, 2026
Thanks Doug!!
Delivery was prompt and the serviceman deposited the pallet exactly where I wanted. The sauna itself was easy to assemble (it helped that my nephew had once worked at a place where he assembled saunas) and everything fit perfectly. Two weeks in I've used it six times and am satisfied with the warmup time and the ability to sustain the temperature.
By Anthony B.
Excellent communication, great shipping, and a great product. We love our sauna!
By Mary L.
Response from Sun Valley Saunas· Apr 24, 2026
Thanks Mary! Glad you're loving your sauna!
I use my sauna 3-4 times a week. I kove the features! I'm giving 4 out of 5 for two reasons: 1. The Bluetooth works great, but there' sno volume control on the unit. So if I have it to loud, I have to step out to adjust. 2. I didn't receive an email when it was shipped or provided a tracking number. They attempted to deliver on a day we were out of town and we had to reschedule with delivery company. It was very easy for 2 of us to assemble in about an hour
By Shannon J.
Response from Sun Valley Saunas· Apr 21, 2026
Hey Shannon - glad to hear you're enjoying the sauna! We did send you tracking to the email you used to place the order on March 23 - perhaps it went to spam?
Wonderful company, excellent customer service, and love our sauna!
By Tifani Bratton W.
The product that I purchased worked extremely well and provided the protection for the interior of my sauna that I was looking for. The item was packaged well to prevent damage and was received in a timely manner.
By Mac
Response from Sun Valley Saunas· Apr 16, 2026
Thanks Mac!