Good
Good product
By Tim P.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
388 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
Good product
By Tim P.
Quality product, easy to assemble, great customer service.
By BS
Response from Sun Valley Saunas· Mar 14, 2025
thanks so much!
shipped quickly and when a problem came up they responded quickly and resolved it great customer service
By helen K.
great customer service, arrived on time
By Michael D.
Fast shipping and fair pricing
By Happy C.
Good pricing and customer service. Fast Shipping. Product (Saunalife CL5G) is of good quality. Overall pleasant experience dealing with Sun Valley Saunas. Recommend.
By James K.
We love our sauna! We use it a few times a week. The only low mark would be that we ordered it December 2nd., and it didn't arrive until January 14th.
By Andy R.
Response from Sun Valley Saunas· Feb 19, 2025
Andy - I'm so sorry for the delay on your sauna, but very happy to hear you're enjoying it!
We ordered the 2-person Dynamic Santiago Full Spectrum, Near Zero EMF, Infrared Sauna during Black Friday weekend. It stated delivery would be within 10-days but they'd sold out and had to wait on additional inventory. It arrived about a month later and it was worth the wait! The delivery company called to let us know when to expect it and dropped it off in a timely matter. Packaging is a bit bulky so plan on having help to get it indoors. Assembly will likely require 2 people because of the size of the panels and door but instructions were easy to understand and it took about 1.5 hours to put it together. It does take 20-30 minutes to heat up but we've been enjoying it with this brutal winter weather! Highly recommend!
By Becky - Lexington, K.
Response from Sun Valley Saunas· Feb 19, 2025
Thanks so much Becky! Appreciate the kind review!