Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Melissa listens, understanding and cares!
By TOM T.
Response from SonderMind· Sep 25, 2025
Hi Tom, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I had to pay out of pocket for a va approved service. And 10 minutes before appointments are missed is immensely disappointing when you need help. Unfortunate
By Aldo G.
Response from SonderMind· Sep 24, 2025
Hi Aldo, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
My therapist.
By Diana D.
Response from SonderMind· Sep 24, 2025
Hi Diana, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist really cares and it shows. A safe place to land.
By Alex R.
Response from SonderMind· Sep 24, 2025
Hi Alex, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I feel as though I’m making progress.
By Susan S.
Response from SonderMind· Sep 24, 2025
Hi Susan, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Coming into couples or co-parenting counseling, I was hoping to be given more direction on what to do. I do feel that the session was good and was guided but I'd like to be given advice on ideas of what to do as this is new for both of us. Thank you
By Aidan M.
Response from SonderMind· Sep 24, 2025
Hi Aidan, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I had to contact my provider at 12:35 for our 12:30 meeting. When I asked if we were meeting he said simply "yes" - he had clearly forgotten. I waited ~30 mins. until a video link was finally available and when I did join he was not there. I contacted both SonderMind and the provider who both punted on who was responsible for billing. I now have been charged for a session that never happened, which was not my fault. SonderMind customer service absolutely sucks, there is no one in the billing department it seems. Skip SonderMind.
By Robert L.
Response from SonderMind· Sep 23, 2025
Hi Robert, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I like speaking with Darrell. He’s easy to talk to and makes me feel like he cares about me.
By Ann B.
Response from SonderMind· Sep 23, 2025
Hi Ann, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
