Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Listening, giving good advice or good direction.
By Kenneth W.
Response from SonderMind· Sep 23, 2025
Hi Kenneth, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The app has a lot of errors, poor sign on experiences not remembering settings for biometrics. Messaging is very lagging. The session portion has poor audio and even worse visual and that is when it works. As it seems to have a 50% success rate. The experience with the therapist is great 👍
By Justin
Response from SonderMind· Sep 23, 2025
Hi Justin, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I love my therapist she is wonderful but I went out of town and forgot about our appointment and you charged me $118 for a missed appointment! I worked for doctors in Beverly Hills that did not charge that much! you are total nuts!
By Carol K.
Response from SonderMind· Sep 23, 2025
Hi Carol, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I really enjoy talking to my therapist about my issues. She’s very open. She listens and always gives good feedback. I look forward to many more sessions with her and I’m glad I made the right choice.
By RON HORN2846 HIGH CREEK RUNDACULA, GA 3.
Response from SonderMind· Sep 23, 2025
Hi Ron, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Competence empathy and willingness to share her own experiences
By William Maurice W.
Response from SonderMind· Sep 23, 2025
Hi William, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
First and foremost our therapist, Russ Johnson is receiving the 5 stars. He is really helping my husband and I in our marriage. He listens and gives great feedback along with articles to read. We enjoy our sessions with Russ. As far as the SonderMind app (1 star maybe even a 0), in the very beginning using this app it was very difficult getting in touch with a person. I feel that it is no way a user friendly app. As of 9/20/2025 I have never ever received a response to my questions sent to SonderMind thru "CONTACT US" on the app.
By Debra Z.
Response from SonderMind· Sep 23, 2025
Hi Debra, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My counselor is great. She has been challenging me in good ways. She's very insightful. She listens well and really hears what I have to say. Thank you, Anne Cornell!
By Cheryl S.
Response from SonderMind· Sep 23, 2025
Hi Cheryl, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist is very good at making you feel at ease
By Louis M Blake J.
Response from SonderMind· Sep 23, 2025
Hi Louis, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
