Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Listen to the patient, don't diagnose from speculation.
By Kerry D.
Response from SonderMind· Mar 2, 2026
Hi Kerry, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Awesome and easy to use. I have the best therapist but I’m sure they are all great. The app has lots of tools and information to help you. I’d give it 10 stars if I had the option.
By Johnny J.
Response from SonderMind· Mar 2, 2026
Hi Johnny, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
It’s been very helpful. Natasha is wonderful
By SMITH
Response from SonderMind· Mar 2, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
As a mental health provider, I have used several platforms to offer services. Sondermind is by far the worst with customer service. They make it nearly impossible for you to get a hold of a person for support and the only other support option is to submit a ticket via email. I have not waited less than 1 week for a response to my support tickets. I was given a "Clinician Success Coach" initially, but once I was onboarded and credentialed, she was no where to be found. I could not get an email or phone response from her. There is no good point of contact for addressing the issues that can and will arise. I have also had client's receive erroneous bills and have their accounts locked. I am unable to provide services as a result, and again it is nearly impossible to get someone on the phone who can help resolve the issue. I had been "matched" with 30+ clients, and only three became a consistent client I could work with. I don't know if they just match each new person with many therapists, but the majority of these clients never responded to my communications. Two clients had been cleared and matched to me through Sondermind. After 1-2 sessions, I was abruptly notified that I was unable to to see them anymore as they had Medicaid, and that I was unable to bill. Why was this discovered after they had started treatment? I then found out that Sondermind was trying to charge them out of pocket for the sessions!! Eventually when I was able to get a response from their "support team" they told me that Sondermind would cover the costs of the session. I asked that they please let the clients know, as this had caused stress for them. And I requested that they verify client's benefits before they approve and match them with providers! Overall, the platform functions fine, but my experience running into any hiccup is met by radio silence. Sondermind seems to place a great deal of emphasis on recruiting providers and clients to keep the money coming in. But once you are on board, you and clients are left out on your own.
By Jamila
Response from SonderMind· Mar 2, 2026
Hi Jamila, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Clean intuitive interface. Has more features than I will use, but doesn't clutter the features I need.
By Daniel C.
Response from SonderMind· Mar 2, 2026
Hi Daniel, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Always great
By Jean K.
Response from SonderMind· Mar 2, 2026
Hi Jean, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Literally a life saver! My daughter absolutely enjoys her sessions and looks forward to them. I’m so thankful for our therapist!
By T M.
Response from SonderMind· Mar 2, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Donna listens patiently and non-judgmentally.
By JR
Response from SonderMind· Mar 2, 2026
Hi JR, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
