Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
52 reviews
RainPOSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The All-In-One Retail Point-Of-SaleRainPOS is the premier point-of-sale for specialty retailers. Rain is the all-in-one solution that integrates your POS, website, and marketing tools. Features You NeedTo run a small business, you need inventory management that easily integrates with your POS system for both online and in a brick and mortar store. Rain does that for you. Our features are what you need for smooth daily operations.Rain includes multiple services ranging from custom eCommerce websites, integrated payment processing options, automated marketing tools, and a variety of inventory management tools and catalogues. Trusted by Thousands of Retailers WorldwideFuture proof your business with unmatched point-of-sale and website features tailored fitted to optimize your sales process.Partner with the best in the industryRain has been in this industry for a long time, and our only goal is to help specialty retailers like you succeed. Rain has the number one rated POS system, and we’ve been empowering specialty retailers that whole time. Utilize our inventory management, our POS features, our online and cloud presence, and more to manage your store. Whether you’re an online business or a brick and mortar business (or both), Rain is ready to provide you with the solution you need. When you partner with us, you become our priority.
RainPOS (rainpos.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
52 approved reviews, newest moderated first
I still don’t have any answers about the website or how to get more orders. It’s been over a year and I barely get one order every month or two. I’ve tried emailing and not gotten a response. It’s fairly frustrating and expensive having a website if nothing is being sold
By A TOUCH OF W.
When we signed up there were things promises that sober exist Our inventory has trouble with multiple of the same items ordered and then causes a shortage. We brought this to your attention but nothing was resolved Wait time for your help team is too long and if you leave a message it takes a day or two to get a call back Definitely not impressed with the new implement of using rain pay. Not impressed at all In All honesty. If I find another server for my website I will definitely consider it. The rain pay was the last straw We are only one store and I know we don’t matter to rain.
By Carol
I am a web site and Quilt Show Vendor “only” I do not have a brick and mortar store. I feel the cost of my web site is very expensive and talked to “Rain” last year about cancelling. I was told they were working on something for people like me. Has there been any work on this issue? I know there is most likely a price increase this year. I will need to re-evaluate whether I keep my site Thank you for letting me
By Carolyn M.
The support during onboarding was amazing except they pushed to get me set up in a very short time frame. I thought this was great except it just meant that when my website went live I didn't get the one-on-one support that I would have gotten had they not pushed to get my site up early. During onboarding I was told that they could support rentals. I took that to mean vacation rentals, but in fact it was for canoes, etc. When I explained what my needs were for the rental portion I was told they could help me with that. The whole reason I switched to Rain POS was to have all facets of my business together in one software. After uploading all the pics, information, and links from my old website and getting online shopping set to go, I found out that they in fact could not support my rental. Along with those major issues, I had multiple problems with printing labels through Rain and the reports for consignor sales were not accurate which caused a big mess. There were many things that happened that seriously impacted the way I do business so I made the decision to go back to Squarespace even though I had taken 4 months to get everything set with Rain POS as far as my products online, making labels for products, and making my online store look how I wanted. It was a HUGE waste of time.
By Rhonda
I do not recommend this company. I am in Australia and they are simply not set up sufficiently to serve this market. No GST provision. You have to constantly call (international) to get any customer service. They don’t follow through, or make mistakes that you have to follow up on. Again and again.
By Michelle
It’s very helpful to be able to get through quickly to customer service and it seems you guys have stepped things up in that area. You’re receiving suggestions in a great way and that’s appreciated since we’re experiencing things in real time that need attention or could be better for us as business owners. I’d love to see improvement in the integrations areas especially shipping. It’s really hard to communicate issues in that particular area and nearly impossible to be able to talk to ship station. It’s often a “it’s their problem not ours” situation if it involves both you and ship station and it can feel unnecessarily hard to pinpoint the issue and get it fixed quickly when there are orders on the line waiting to go out. It would be amazing to see the lines of communication open up with that particular thing.
By Jenn
We've run into a bit of trouble, like Paid Outs not being tracked well or findable. I haven't loved the support team yet. I'd like one continuous person. Relationships are important to efficiency. The search feature is frustrating. It's caps and comma sensitive. I'd like it to be a bit "smarter" of a search option.
By Amanda
No callbacks when requested from my initial agent. Had to call in each time I needed help and got different agents each time. I terminated this account in August 2023
By Dream M.
