Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
52 reviews
RainPOSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The All-In-One Retail Point-Of-SaleRainPOS is the premier point-of-sale for specialty retailers. Rain is the all-in-one solution that integrates your POS, website, and marketing tools. Features You NeedTo run a small business, you need inventory management that easily integrates with your POS system for both online and in a brick and mortar store. Rain does that for you. Our features are what you need for smooth daily operations.Rain includes multiple services ranging from custom eCommerce websites, integrated payment processing options, automated marketing tools, and a variety of inventory management tools and catalogues. Trusted by Thousands of Retailers WorldwideFuture proof your business with unmatched point-of-sale and website features tailored fitted to optimize your sales process.Partner with the best in the industryRain has been in this industry for a long time, and our only goal is to help specialty retailers like you succeed. Rain has the number one rated POS system, and we’ve been empowering specialty retailers that whole time. Utilize our inventory management, our POS features, our online and cloud presence, and more to manage your store. Whether you’re an online business or a brick and mortar business (or both), Rain is ready to provide you with the solution you need. When you partner with us, you become our priority.
RainPOS (rainpos.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
52 approved reviews, newest moderated first
I worked with Emily Hall and she was so great to talk to and explain things and help. I'm not a IT person and she explained everything very well and on my level so I could continue working your system. Your POS/website is very easy to work with.
By Kathy
After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.
By Samantha
I love the POS and am very happy with it. However, support takes far too long to respond. If I need help with my website or anything like that It's days before I get a response. Then after my reply its more days of waiting and on and on we go. It's impossible to make progress this way.
By Nathan
Support is not helpful when we reach out with issues. Most of the bugs get marked as "non-reproducible" even though they ARE reproducible. I don't feel like the support team is doing their due diligence to try to replicate the issue before submitting the bug to the development team. In our last email exchanged, the support rep had the audacity to ask us "Do you have any idea on what might be causing this problem?" No! We don't! If we did, we wouldn't be emailing you! It's ridiculous. Eventually, WE did figure out the issue, we provided a couple examples of the problem, and it still got marked "non-reproducible." Absolutely ridiculous. Also, there are many bugs with Rain Payments that support cannot help with. It feels useless to try to contact them for help anymore.
By Meredith
Rain was able to give us a really quick turn-around on submitting data to going live. Additionally, the CSR with whom we worked was quite knowledgeable and able to answer all kinds of questions.
By Carol
Great support staff, while we had a few hiccups with features and setup the overall experience has been what we expected. Keep up the excellent work and thank you for your reasonable pricing structure.
By SN
I dislike how rainpro has been handling my account. When I have a problem, they take too long to respond. Also, the change in how they handle the deposits. They are not available in your account until two days later. They keep going up on my billing. They were the best when they first started but when they decided to take on more responsibilities I felt like they were not ready for the changes.
By Pheobe K.
I like the system overall as far as the register and the workings of it is concerned. It’s easy to use and navigate. Entering my items onto the website is also easy, but the website itself is another matter. I don’t know how to change anything inside the website as far as putting other pictures in or adding new content. While in training, videos were frozen a lot of times so I was unable to get the proper training to learn how to use the website and or change things within the website. Once the training was over then I was left on my own. Trying to find somebody to return calls was also a concern. Either they didn’t return calls, or they were late returning calls. I now have to use the FAQs which don’t always address the problem and again if you call then you really don’t get a good answer or they don’t call you back.
By George
