Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Pumpkin Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
I have a new puppy and she went to our vet for her first checkup. I was thrilled that so much of her exam was reimbursed by Pumpkin!! What a great service that promotes keeping our pets up to date on vaccines and healthy!
By Dawna
I had been looking for pet insurance for a year, I decided to go with Pumpkin because all their benefits beat the other companies I was comparing. I wanted to wait on a review to truly see how it was to file a claim. I chose to add the Preventative Wellness to my plan. I went on Wednesday 3/1/23 to take my cat for his annual check-up and filed a claim right when I got home. The claim process online was super easy and very user-friendly. The claim was completed the very next day on Thursday 3/2, I was reimbursed Friday morning 3/3 with my direct deposit. I am so happy with this company and I wish I knew about pet insurance years ago! If you are thinking about pet insurance definitely go with Pumpkin
By Amy
Timely response to phone call Kat heard my questions and answered them effectively and warmly. I could sense her passion for helping pets and pride in her ability to do so!
By Dr Janet Gordon P.
I would have given a 5 but I had to work extra on my side to get my claim correctly processed. It was denied incorrectly but when I contacted customer support I was pleased with the results. My claim was reopened and paid.
By Celina
Response from Pumpkin Pet Insurance· Mar 21, 2023
Thank you for your feedback here- we are always looking for ways to improve our Pet Parent experience!
I signed up because I want my Wookiee to have the best coverage . He is my world.
By Julie C.
My customer service rep was the best she made signing up very easy for both of my pets and she was able to help me with payment over the phone. Very grateful!
By customer
Whenever I submit a claim it is processed quickly & explained clearly. Anytime I have questions, Pumpkin customer service reps are always friendly & responsive.
By Lynette B.
I needed my claim for my new puppy covered for her vaccines and her exams it was a really easy process I loved working with them.
By customer
