Ease of use
Ease of use, prompt payment
By Michael
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Ease of use, prompt payment
By Michael
My recent claim was processed and approved in 16 minutes. Appreciate the fast response time and coverage for our 11 year old French Bulldog.
By Paige S.
We signed up with Pumpkin for our 4 cats and are extremely happy with our decision. Signing up was easy. We took our cats for their first wellness exam and the claim process was hassle free. Refund came in a day or so after. Couldn’t recommend enough! We’re so happy being part of the Pumpkin family; and so are our four cats - Olly, Snowy, Smokey, and Suki.
By Oscar
Pumpkin has a very user friendly website. Once I submitted my claim, my reimbursement came within days. The staff is also very helpful. This makes it a great company to me. I will recommend Pumpkin Pet Insurance to all my friends.
By Karen A.
Prompt processing of claim with clear explanation
By Kenneth
Am well pleased with how my claims have been handled. Would recommend Pumpkin to any pet owner looking for coverage for their pet
By Bertha D.
Claim filing is simple and fast. Pricing is good. It’s good to have the protection associated with vet services for your pet.
By Cathy
As you have in writing, after $500 deductible you aid all but 10% of charges. So far, you were quick to respond and pay but, this last entry has been pending now for a couple of days! Unusual! What’s that hold up?
By Wanda R F.