Easy and simple
To process a claim it is very simple. Reimbursement was fast and just as advertised. The reimbursed and not reimbursed amount was explained in a understandable way in the explanation of benefits
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
To process a claim it is very simple. Reimbursement was fast and just as advertised. The reimbursed and not reimbursed amount was explained in a understandable way in the explanation of benefits
By customer
Fantastic customer service!
By Tommy G.
We just signed up and have not filed any claims but expect a positive experience going forward.
By customer
Response from Pumpkin Pet Insurance· Mar 21, 2023
We're so glad to have you in the Pack! We're glad we've been able to help Snickers and hope he is doing well!
The customer service is always informative, helpful and kind humans.
By Michelle
Pumpkin has been great from covering our pups annual visit and vaccines to a few illnesses we ran into. Plus we have an upcoming surgery. Very helpful when I had questions. We have another pup on the way and will he adding her with her brothers.
By Diesel and Z.
Patient, courteous and professional service.is why I am with Pumpkin pet insurance. See
By Renee E.
Amazing and fast
By DaNesha M.
Recently purchased insurance for our two kitties. Filed a first claim for a annual Exam/Consultation & yearly shots. Within the week it was approved. Have called a few times for info. and they answered every question I had. Very satisfied. Thanks Pumpkin!
By Susan