Customer Service was helpful before I…
Customer Service was helpful before I even decided to go with Pumpkin insurance. I know for sure I made the right decision.
By Patti
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Customer Service was helpful before I even decided to go with Pumpkin insurance. I know for sure I made the right decision.
By Patti
I very sadly lost one of my cats to FIP the day I purchased the insurance. Andrianna was very sympathetic and attentive while I was a mess on the phone, and she processed the cancellation and refund immediately. I’m excited to continue to use y’all’s insurance on my fur babies, and recommend y’all to my friends with pets.
By Chehalis
My dog has been seriously ill and has been diagnosed with a chronic condition. I've had no problem submitting the claims online and the couple times I've had questions, the agents have been helpful and compassionate.
By Cynthia
Very simple to sign up and very informative on all of the questions I had
By Jessica
Easy to navigate website with reasonable prices. My dogs also received chew toys in the mail.
By FAITH B.
Great company and very happy with them!
By Jana V.
Great staff. Reps are always courteous and knowledgeable, and great attitudes. Excellent!
By Daryl
I will say more later.
By Bob
Response from Pumpkin Pet Insurance· Apr 24, 2023
Can't wait to chat more in the future!