It was easy to purchase
It was easy to purchase
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
It was easy to purchase
By customer
Easy to submit claims, extremely quick, courteous customer service with answering my questions and approving my claim in 24 hours!
By Erin M.
The customer service staff is great and so kind. Claims are straightforward to submit.
By customer
It seems that after buying the most expensive dog insurance you have, everything I send in, I receive $0 back. I left my last insurance company since I felt you had more to offer. I guess I was wrong. Even with the top of the line illness along with the wellness, that doesn't even help.
By Sanford
Response from Pumpkin Pet Insurance· Apr 24, 2023
Thanks for your feedback, Sanford! Keep in mind you must meet your deductible each plan year prior to receiving 90% reimbursement on eligible services. If you'd like to discuss your claim outcomes with a care team member, please contact us [email protected]!
We’ve had Pumpkin insurance over 2 years and it has already paid for itself month after month. This company has outstanding service, ease of bill submission and quick turnaround for reimbursement. Top star quality!! The best for out babies!!!
By Silly Lilly & Sir O.
Answered all my questions and good coverage!
By Trent T.
So far so good. I have not needed to use my pets insurance yet. It was easy to sign up.
By Patty W.
My Pumpkin rep was very knowledgeable and helpful with the decision making on which insurance plan to go with and the sign up process was very easy!
By customer