Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
PacasoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
191 approved reviews, newest moderated first
Very professional employees. Made the entire experience enjoyable
By Gail L.
Response from Pacaso· Apr 14, 2023
Hi Gail, Thank you for the review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!
The team works well together and makes it a pleasant experience doing business.
By Mark
Response from Pacaso· Apr 14, 2023
Hi Mark, Thanks for the great review! Enjoy spending time in your new home, and don't hesitate to reach out if we can be of service!
so far, just awful. the booking system is an absolute disaster with no ability to get the 44 days a year I was promised. It’s confusing and clunky. Why can we only get mid week dates? Why am I only entitled to the dates that my seller had booked? no on ever explained use prior. Obviously more homeowners getting more than 44 days a year. They game the system, book 6 days, and stay the 1 extra. No summer dates. We still have gotten our locker. This time house was a mess and then no hot water. Worse yet, impossible to speak with anyone on the team other than the house rep who seems to change monthly. Just a very disappointing experience for everyone and I want out. Would not recommend to anyone - be very careful with this.
By Brian
Response from Pacaso· Mar 31, 2023
Hi Brian - Thanks for letting us know about your experience. We appreciate your feedback. We care deeply about creating a positive owner experience, and a member our management team will be reaching out shortly to follow up.
The team at Pacaso provided us a professional, fast and financially viable way to own not just any second home, but an absolute diamond!! Combine that with an app to book, a home manager to handle things when they come up… lovely.
By Amy Foster L.
Response from Pacaso· Mar 27, 2023
Hi Amy! Thank you for the great review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!
I bought one share in a home about 6 months ago. So far I've loved the home and the process was easy. The house is perfectly clean each time we've used it, and we've been able to find a reasonable number of dates for a 1/8 share. If you are an extremely busy professional who wants the fun part of having a vacation home without dealing with the hassles and you have money to spare, this is a good option. I would not consider this an investment to make money though. It's a luxury pure and simple. My only complaints are pretty minor and would not prevent me from buying again. One is that the home manager had agreed to come meet us during our first stay but flaked. Second, Pacaso has moved the cleaning services in-house versus outsourcing to 3rd parties. Corporations being Corporations, my concern is that we may see some rather steep price increases relating to cleaning fees and home management.
By Troy B.
Response from Pacaso· Mar 27, 2023
Hi Troy, Thank you for providing your feedback. We're glad to hear that you've been enjoying your home and we've noted your concerns. Our management team has been made aware and will be reaching out to you. Again, thank you for your feedback, the team is always here for you.
Everyone I have dealt with at Pacaso have been extremely helpful and any question or concern I had they answered with knowledge and honesty.
By robert
Response from Pacaso· Mar 4, 2023
Hi Robert, Thanks for the great review! The team is always here for you and we hope you enjoy your second home for many years to come!
We are new owners enjoying our first stay in our Pacaso house on Hilton Head. The house is fabulous and Hilton Head is fabulous. Our experience with Pacaso so far has been very impressive. Everyone we have dealt with (sales, house manager, admin, the CEO) has been extremely helpful and professional. The documents were reasonable. I sent the insurance coverage info to my broker and he said it was all good. The furnishings in the house (pots, pans, throw blankets, soap dispensers, grill tools, whatever you can think of) is extremely high quality and well thought-out. So far, a very impressive experience. Now, the house itself is practically brand new, and we are only the 3rd owners to buy a share, So the house has not yet seen heavy duty use. The real test will be if they are able to keep it pristine after a couple of years of wear and tear. Stay tuned for that evaluation sometime in the future. But so far, so good!
By E.A.
Response from Pacaso· Feb 23, 2023
Hi! Thank you for the great review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!
All Pacaso individuals have been very personal…great experience
By SJR
Response from Pacaso· Feb 12, 2023
Hi SJR, Thanks for the great review! Enjoy spending time in your new home, and don't hesitate to reach out if we can be of service!
