Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
PacasoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 13 reviews with 4 stars · Clear filters
Responsive and honest
By Travis C.
Response from Pacaso· Mar 29, 2024
Hi Travis, Thank you for the review. We hope you enjoy your Pacaso for many years to come! If there's anything that we can do to improve your experience in the future, please do not hesitate to reach out to the team.
Overall, I would rate the buying experience as Very Good - just a slight notch below excellent. I have not stayed at the property yet, so I can't comment on full owner experience at this time. I thought that the primary interfaces (sales agent, home manager, finance lead) were very professional, straight forward, and responsive. I had a buyer's agent and attorney working with me on the deal, and all three of us felt the Pacaso team was great to work with. There was one area where I felt there could be some space for improvement. Although the team seemed to be well intentioned, I thought it was a little more challenging to get property details / financials during Due Diligence period than it could be. I would've expected that some of the questions (e.g., balance sheet, details on the budget assumptions, documented list of property improvements made by Pacaso) would have already been prepared and packaged for buyer visibility. It seemed that some of this material was only pulled together and available because I asked for it. They were NOT being secretive, it just took a bit to get the info and it wasn't always packaged in easy to digest formats. I'd just be surprised if these are not common info requests from buyers. Overall, I am very pleased and look forward to staying at the property. From what I can tell, the app and booking technology / process seems to be efficient and fair.
By Bruce
Response from Pacaso· May 10, 2023
Hi Bruce, thank you for your review. While we're glad to read that you had great interactions with our team, we're sorry that some areas weren't as smooth as they could have been. Thanks again for the valuable feedback and reach out if you ever need anything - the team is always here for you. We're excited for you to start enjoying your new second home!
If it wouldn’t have been for Shea
By Chris
Response from Pacaso· Jul 26, 2022
Hi Chris, Thanks for your review! We're so glad to hear that Shea was helpful throughout your purchase. We're excited for you to start enjoying your new second home. Reach out if you need anything - the team is always here for you!
There was a MIX UP ON PACASO'S PART WHEN BOOKING MY FIRST STAY. IT WAS HANDLED AFTER ME MAKING A BIG SCENE BUT WITHOUT MUCH APOLOGY OR COMMUNICATION. I FELT LIKE THERE WAS NO ONE WHO WAS REALLY IN CHARGE OF THEIR ERROR. Otherwise, everything and everyone was lovely.
By Pamela
Response from Pacaso· Jul 19, 2022
Hi Pamela, Thanks for your feedback. We're sorry to hear that your initial experience has been less than satisfactory, as we always strive to provide exceptional service. I have passed your comments on to the team. We appreciate you taking the time to reach out, and we will strive to make your future stays comfortable and hassle-free!
The delivery time is at least two months behind schedule. They also overpromise some changes that did not occur. I hope once I am able to use the house forget about this details.
By Luis M.
Response from Pacaso· Jul 7, 2022
Hi Luis, Thanks for your feedback. We're sorry to hear that your initial experience has been less than satisfactory. I've passed your comments to our team, and they are working to resolve the issues as quickly as possible. They will be sure to keep you informed, and we will strive to make your future stays comfortable and hassle-free! Thanks again for the valuable feedback -- the team is always here for you.
Sales promises should be more accurate
By Antonio F.
Response from Pacaso· Jun 27, 2022
Hi Antonio, Thanks for sharing your feedback. Our team will be in touch to understand any issues that need to be addressed. We appreciate you taking the time to reach out.
We have not stayed at our house as of yet but I do already see that getting to stay when you want will pose a problem. If I would have known how difficult it was to get in on the dates we want I do not know if I would have gone forward with this transaction. A few communication issues with the money wire but otherwise everyone has been very helpful and nice.
By Linda
Response from Pacaso· May 23, 2022
Hi Linda, Thanks for your feedback. Our SmartStay scheduling system is designed to ensure all owners have equitable access to their home, but we recognize that individual owners do not always get their first choice of dates. Because stays can be scheduled up to 2 years in advance, and owners are limited in the number of bookings they can hold at one time, we find that most people are able to secure dates that work well for them. Please don't hesitate to reach out to your home manager with your concern -- they can review the calendar with you and discuss options. We will also pass your feedback along to the team. Thanks again for sharing, and we do hope you enjoy your new second home!
We had a great stay but various things were either under repair,backorder or in need of. Soap/shampoo in master fireplace jerry-rigged to operate need squeegee for showers window blinds not all working no microwave small table by master tub the house is awesome,view incredible just need to bring it up to Pacaso standard
By Sue
Response from Pacaso· Apr 19, 2022
Hi Sue, Thanks for your review. We're glad to hear you love the house and views, and we appreciate your feedback regarding the maintenance and supply issues. I've passed your comments to our home management team, and they are working to resolve the issues as quickly as possible. They will be sure to keep you informed, and we will strive to make your future stays comfortable and hassle-free! Thanks again for the valuable feedback -- the team is always here for you.
