Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
390 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KIKA USA– Trusted Pet Care, Backed by 40 Years of ExpertiseAt KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.Shop nowBlogOur storyLoyaltyOur signature brands include:🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱⭐ Shop with confidence & join our pet-loving community today!
Kika Usa (kika-usa.com) has 390 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
390 approved reviews, newest moderated first
I absolutely love the product. My pet absolutely enjoys it.
By Rania M.
Response from Kika Usa· Feb 26, 2025
Rania, We're so happy to hear that you and your pet love our product! It means a lot to us that your furry friend enjoys it. Thank you for your support—we truly appreciate it and look forward to serving you again! Warmly, Superiorcare.pet team
Very nice and cute bag. Shipping was fast and it got here quickly.
By Kerree P.
Response from Kika Usa· Feb 24, 2025
Kerree, Thank you for your kind words! We're happy to hear that you love the bag and that your order arrived so quickly. We appreciate your support! Warmly, Superiorcare.pet team
Very fast delivery and always packaged well!
By Annette R.
Response from Kika Usa· Feb 24, 2025
Annette, Thank you for your feedback! We're glad to hear that your orders arrive quickly and in great condition. We take care to ensure every package is well-protected so your products reach you in perfect shape. We appreciate your support! Warmly, Superiorcare.pet team
I am a dog trainer who was exposed to Superior White dog food by a client, whose dog just didn’t care for the taste. I took it home and gave it to my dog and noticed a more vibrant white color to his coat. He is a white boxer. He loves the taste as well.
By L M.
Response from Kika Usa· Feb 20, 2025
Lynette, Thank you for sharing your experience with us! We're so glad to hear that your boxer is enjoying the food and that it's helping bring out the vibrancy in his coat. It's always great to see dogs thriving on our products. If you ever need any assistance or have more questions about the food, feel free to reach out. We're happy to support you and your training work! Warmly, Superiorcare.pet team
You ripped me off I will never buy your products again And no one called me back....u figure it out
By KATHLEEN and J.
Response from Kika Usa· Feb 20, 2025
Kathleen, We’re very sorry that no one was available to resolve this issue for you at the time. However, we did send an email apologizing for the inconvenience and offering a return label so you could send the products back for a full refund. Unfortunately, we never received a response from you. We will reach out again to ensure this is properly addressed. Our goal is always to provide the best service possible, and we truly regret any frustration this has caused. Warmly, Superiorcare.pet team
I called to cancel my order. I left messages and even called the warehouse to pass on a message. I have two very small dogs. Your date of delivery is not listed the USA way. I assumed my next delivery was 10 2 2025 instead it was February not October. This charge severely cut into my food budget for the month. My husband and I are retired. We are now going to struggle with finances the rest of the month.
By Ina H.
Response from Kika Usa· Feb 19, 2025
Ina, We're really sorry for the inconvenience and for the confusion regarding the delivery date format. We understand how important it is to manage expenses, and we sincerely regret any stress this has caused. Our representative has reached out and worked to resolve the issue for you. We truly appreciate your support and understanding. Warmly, Superiorcare.pet team
Insects in Treats??? Are you crazy??? And you believe that lie did you write? Zero awareness!!!
By Erika G.
Response from Kika Usa· Feb 18, 2025
Erika, Our insect-based treats are a highly nutritious and sustainable protein source! Insect protein is rich in essential amino acids, healthy fats, and minerals, making it an excellent choice for supporting your dog’s health. Plus, it’s easy to digest and hypoallergenic, which can be beneficial for dogs with food sensitivities. We understand it may sound unusual at first, but insect protein is becoming increasingly popular in high-quality pet foods due to its nutritional benefits and eco-friendly production. If you’d like more details or have any concerns, feel free to reach out! Warmly, Superiorcare.pet team
The food is high quality and the service is excellent.
By Adriana P.
Response from Kika Usa· Feb 17, 2025
Adriana, Thank you for your kind words! We're thrilled that you’re happy with the quality of our food and our service. It’s always a pleasure to serve you and your pet. If you ever need anything, don’t hesitate to reach out! Warmly, Superiorcare.pet team
