Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
484 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
484 approved reviews, newest moderated first
This is the second time we have replaced the two flaps on our Hale Pet Door. Instructions how to do so are clear and the process does not take long. Just wishing the replacement kit wasn't so expensive!!!
By Susan
Although the price is pretty steep, Very high quality construction. Have purchased two doors over the past few years.
By Ron
My Hale Pet Door flaps were over 20 years old and needed to be replaced. The Nevada heat had taken its toll. I was thrilled to find that Hale pet door was still a viable business. Ordered my flaps, my 19 year old son easily replaced them along with the magnets and weather strips. I do highly recommend watching the replacement flap video.
By Michelle
Ordered online and it was exactly what I needed
By Shanin
No hassle warranty claim. Processed and shipped instantly. Highly recommend!
By TIM
The whole experience was great from start to finish. Ordered what I needed and got what I ordered.
By Beatrice
Quality door and easy to install. Only downside, no glue provided to install the carpet.
By Marc
It is made very solid. Two dogs went through it at the same time and there was no damage to the pet door but the whole screen door came off.
By EDITH
