Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
484 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
484 approved reviews, newest moderated first
I bought my first Hale wall mount door about 12 years ago. It has been used many times a day ever since. No problems. I now have a larger dog and am replacing my Sheltie-size door with border collie size door. I didn't even bother looking at anything else besides another Hale door. They are well designed, built with high quality materials, they work like they're supposed to, and they last virtually forever.
By Ginny
The delivery was fast, the products were of good quality, along with an easy to follow instruction manual. Would not hesitate to recommend to others.
By Diane K.
Easy instructions and quick shipping and delivery.
By JENNIFER
The door is very sturdy and the magnets keep the flaps very secure when they shut. The security door just slides in if you need to keep the door closed. This is the best dog door i have owned and have no regrets.
By greg
very prompt service both with shipping and customer service.
By MELISSA
I have never had a pet door before so I did a lot of research prior to purchasing the Hale Pet Door. This was going in my home so it needed to be a quality product. My husband did the install and the instructions were so precise he had no problem with the project. The materials used in the door"s construction are very substantial. I have four dogs who have never used a pet door before and within a week they were pros. I would recommend this pet door above all others. I was also impressed that the company offers a 10% discount if you have adopted a shelter pet and then they in turn donate to the shelter. That was an added incentive.
By sue
Absolutely best quality out there.
By Ronald
The door arrived in great condition and had easy to follow installation instructions. The dual flaps and magnets seal up the opening every time. Time will tell if it lasts but it is by far the best door I have purchased, this is my 3rd one, first one from Hale. My only complaint is that I wish the inside shutter was made of steel or something more sturdy. The hard plastic is tough but I think it could be kicked in without too much effort. The clicking sounds of the magnets when it closes spooked my biggest dog who is afraid of most loud noises so she needed a little training in order to use the door. Perhaps something to think about if you have a similar issue with your pet before you buy. She got over it pretty quickly, however.
By Jeffrey
