ZenotiReviews of zenoti.com

Mark is always the most helpful member of Zenoti support. He always takes the time to listen to my queries, understand what I need and provides me with clear and accurate responses quickly. This is especially important in a busy clinic where we use Zenoti constantly and will often have questions that need answers promptly. Thanks Mark for always helping us out!

I wish I could give this awful company zero stars! The system is so complicated, nothing you want to do is ever simple, everything takes hours to sort out. The customer service is shocking, I ended something sorting and the company was on a 4 week shutdown for accepting new issues!! Absolutely ridiculous. If you want to leave and take your data with you ( YOUR patient data) they want to charge you $1000 to do so. They will bribe you into to leaving a bad review by offering you your own data for free. Honestly moving to Zenoti was one of the worst business decisions ive ever made. Please save yourself na whole lot of time and hassle and do not consider signing up to this company.

Mark from Zenoti is a briliant asset. Always full of energy and ready to help. Every time I get through to him I know my problem will be solved one way or another. Pro active and deals with issues with a positive attitude. Although the reviews are 5 stars, I wish the rest of the team were a bit better. (follow ups etc)

Ritesh, Gouri, and Suba (and team) are very engaged and supportive throughout the migration process. They are reasonably quick to respond to questions and are very helpful. A migration like this is always stressful and time-consuming. What makes it more challenging is a combination of factors: there are always issues when migrating large amounts of data, and in this case I expected a bit more key learnings or guidance from the Zenoti team overall. Since we are still not very familiar with the software, we tend to panic more quickly and don’t always know the right workarounds when unexpected issues or errors occur. There also seemed to be some bugs or system issues within Zenoti that made the process less smooth. Thanks to relatively good guidance, we are now gaining more clarity and structure. Overall, I believe Zenoti—particularly in terms of configuration—still has significant steps to make in improving its UX. It feels like a complex web of illogically connected settings, and the help pages are not always clear or illustrative. Lastly, I would like to mention that, in my opinion, Rocketlane is a very cluttered and confusing tool. This is something that really needs improvement to better maintain overview and manage support tickets during the migration process. My overall rating is just about a pass due to the system and the lack of learnings, but I am very positive about the support from the team members, who are clearly doing their best to help us get up and running.

The onboarding process has been long, but for good reasons. The attention to detail and quality of the back end set up has been made easier by the amazing onboarding team. We are approaching the end of phase 2, and the journey has taken longer only because it’s only me on my end having to provide extensive detail. However, I’m feeling really great that all of our systems are so much more accurate than they ever have been. Ritesh has been very patient with me learning new tech and I feel confident in getting the best out of this amazing system

Mark is THE BEST! also so helpful, friendly and gets the job done.

Always delighted to see Mark pop up as the support agent! He's super knowledgeable, super fast and gets right to the answers I need. Thanks Mark!

I’ve had a really positive experience working with the Zenoti Support team. Mark in particuar has been super. He has always been incredibly helpful, understanding, and quick to respond. On many occasions when I’ve struggled, he has taken the time to support me and find a solution. Even if he doesn’t have an immediate answer, he’ll always go away, look into it, and come back with one. His reliability and willingness to help really stand out, and it’s genuinely appreciated.