ZenotiReviews of zenoti.com

Rams is an asset and strives to provide excellent service without fail. The consistency in his service delivery and the passion which we have been experiencing since day one of our collaboration is amazing and we are so blessed to have you be part of our growth journey , He has been a Pillar for the Sorbet IT team( South Africa) , Rams there can never be another your the best

Ramanna is an exceptional asset to the Zenoti team. He is reliable, trustworthy, beyond competent and exceptionally knowledgeable of the entire Zenoti suite. If he is unsure of something he is sure to come back to you in a timeous manner. I have worked with many people in my career but not with calibre of Ramanna. I appreciate everything he does for us as a company and for me. I couldn't possibly do my job without him. Thank you for everything you do for us Ramanna!

Where do I begin with Ramanna? I truly want to acknowledge the incredible support he has given us time and again. His readiness to step in and help, no matter the circumstances, has made a significant impact on how seamlessly we are able to operate. It is a privilege to work with someone so dependable and collaborative. What makes Ramanna stand out is not just the service he provides, it is the trust, responsiveness, and genuine care he brings to every interaction. His contributions are always recognised and deeply appreciated, and we truly value the strong relationship we have built and we are excited to continue this journey together

I’ve had an excellent experience with Zenoti, largely thanks to the outstanding support from Ramanna. He is always willing to help, no matter the time even at 4 AM, he responds promptly and goes above and beyond to assist. His dedication, reliability, and positive attitude truly make a difference. It’s rare to find such consistent and dependable support, and it really enhances the overall experience with Zenoti.

Ram has given me excellent customer support when ever I have any issue, he is direct and friendly with his approach, gets the issue sorted immediately, keeps me updated with any changes. He is the only support I go to and trust. Zenoti should be very happy to have him part of their business, give this man a raise!!!

This company has really forward-thinking technology; however, it is way too complicated for a small business owner, who is already drowning in responsibilities, to learn all that's needed to know to utilize it properly. I am an independent thinker who can muddle my way through any type of software if given a bit of direction. Not this one! There are so many options for customizations, I think it would take the rest of my life to configure all of them...not to mention accessing the information once it is all configured. I don't think it is very user friendly for Guest Services or Adminstrators; however, the service provider and client apps are very easy to use, and actually very nice. I had spoken to quite a few others in my industry who had the same feedback, almost verbatim. Another thing we all agree on: If retail is your strongsuit, this is where it is most deficient. The onboarding was pretty thorough, but the education was severely lacking. Also, be aware that their 24-7 customer service is essentially a warm body answering the phone, and directing the more complicated queries up the chain. It doesn't matter how much of an emergency situation you are in...be prepared to wait several days for the person with the answers to call you back. They do have an AI chatbot that is very helpful, but sometimes you just need to talk to an actual human. I gave them three stars, because their good aspects are amazing, while their bad aspects are very frustrating.

I wanted so much to love this software. I can see how it can be incredible. It reminds me of a house with 15 rooms, each built by a different person without much connectivity. It has so much to offer but starting up with them has been rocky. Too many restrictions, IMO. This would be a business partner, allowing us to run our business while using their disconnected software. The support has been remote and outside our time zone. Our main point of contact for training has been incredible. Once I complained about the support, it improved but it was too little, too late. Down the road, perhaps we will revisit using the software. Hopefully, when this review is read, it will aid them in moving forward.

Always read to assist- constant communication with Ramanna Bura- great service always