ZenotiReviews of zenoti.com

This review is for Ramana. We were planning to change to another software company but Ramana has helped us so much, clarified so many things, and has even dealt with issues out of hours for us. He is an asset and truly it is only because of Ramana that my team and I have decided to continue with Zenoti

We were sold the most amazing programme by the A team and the implementation has been horrendous. Really disappointing that such a great platform has such terrible service. It is all offshore and you have to work around their timezones and also the communication and language barrier is terrible. So disappointed with this experience and very frustrated. Data migration has meant people have got double credits and some credits lost. good clients been made as inactive. I could write all night. I would not recommend unless you have a full team who can manage the changeover full time.

This app really sucks. It glitches all the time. Sends multiple double texts. I reported a theft on my card they rejected it wouldn't give my money back an then canceled my card without my knowledge and approval. It never shows the proper amount of tips. There are just to many issues. Also every employee I've talked to except one is absolutely rude an cant explain anything. Hopefully my company switches to something else soon. This has been going on for months. Starts in February an is still continuing even now. My co workers even have issues as well. There in store system is the same. DONT PURCHASE unless you like fighting with your system an talking to rude people.

Immaculate service and guest experience from Zenoti team! TRACY and the team, SUBA, KRISHNA were absolutely a super star. They guided us through the process of building the webstore and all the services, creating the app and pushing through deadlines and the all project itself. They have been there since we raised our first concern that the migration was taking longer than it should. We put together all our effort and we managed to do everything in 4 weeks. Support has been amazing at all the time. The look of our salon web store is completely changed. Our clients loved the new bookings system and they journey is much easy then before. Stand up for Zenoti! Also thank you to Sara to accommodate our requests on the sales process since we could move right away from our previous system. We love everything and we elevate 100% our small independent businesses and now we are BRAND! Thank you all

Migrating a multi-location premium spa to a new management platform is the kind of project where a single visible disruption can damage years of client trust. That risk was the reason we evaluated Zenoti carefully, and it's the benchmark against which the implementation has to be judged. The integration team was hands-on throughout — responsive, structured, and clearly experienced with enterprise deployments at this tier. Existing clients moved through the transition without encountering friction at any booking touchpoint. The guest-facing booking experience is well-suited to a luxury positioning: clean, understated, and configurable without requiring ongoing developer involvement. Worth noting: the back-end reporting suite has a learning curve that takes time to navigate efficiently. The client-facing output, however, is exactly what a premium brand needs.

I want to start by saying that the implementation of Zenoti was a pleasant experience. It started slow, but once we got going, things picked up and were completed quickly. Our project was managed by Kanika, and the team assigned to our project guided and supported us very well. I would also like to highlight the Hyperconnect implementation, as this is an area where things could have been improved. The communication wasn't clear, and it took some time to get a response regarding the next steps. However, this was managed and handled well after we raised the issue. I want to single out one person and say that he is the reason for the 5-star rating. Mohammed Adnan helped us tremendously and also advised us on certain aspects of the implementation. We thought he was the project manager, because we spoke to him almost every day, and he responded very quickly to our queries, even on weekends! I can't say enough positive things about him, but to keep it short: I don't think the implementation would have been a success, both before and after launch, if it weren't for him.

Ramanna has been incredibly supportive and helpful with so many things in Zenoti, from updating pricing to answering questions and assisting whenever we run into system issues. She’s always quick to step in and find solutions, and what really stands out is how reliable and approachable she is, even when she’s on holiday 🙏🏻💞 she still makes time to help us out. We truly appreciate all her support and everything she does to keep things running smoothly.

Narveer was very helpful and patient in helping me navigate through the system and setting up service and forms. I am grateful for the time he has taken to go through the process with me step by step. He is amazing!