ZenotiReviews of zenoti.com

Terrible experience. We signed up with our 4 salons a year ago. We’re constantly having issues and having to deal with their Indian based customer service team. It’s a nightmare. Just to give you an example: they’re charging us 850 AUD just for api access to our 4 salons. I asked if they can add the commission split of stylists to it (when more than one stylist works on a client). They said no. We should manually extract everything. Their email system: can’t email clients that haven’t booked an appointment. So no lead nurturing. It goes on and on and on. Stay away!!!

The whole system is very laborious, does not work, is not app based which I made very clear it needed to be for myself to run the company and also for my doctors to use, the system has NEVER worked for the doctors, with missing items such as log in always a problem, not able to see the medical history forms, the video link as never worked, and they cannot see into the photos that should be displayed for them to discuss with virtual consultations, and now trying to move to another more developed diary system they are no no longer communicating with me, so they are not to be trusted

We were sold the most amazing programme by the A team and the implementation has been horrendous. Really disappointing that such a great platform has such terrible service. It is all offshore and you have to work around their timezones and also the communication and language barrier is terrible. So disappointed with this experience and very frustrated. Data migration has meant people have got double credits and some credits lost. good clients been made as inactive. I could write all night. I would not recommend unless you have a full team who can manage the changeover full time.

This app really sucks. It glitches all the time. Sends multiple double texts. I reported a theft on my card they rejected it wouldn't give my money back an then canceled my card without my knowledge and approval. It never shows the proper amount of tips. There are just to many issues. Also every employee I've talked to except one is absolutely rude an cant explain anything. Hopefully my company switches to something else soon. This has been going on for months. Starts in February an is still continuing even now. My co workers even have issues as well. There in store system is the same. DONT PURCHASE unless you like fighting with your system an talking to rude people.

I wish I could give this awful company zero stars! The system is so complicated, nothing you want to do is ever simple, everything takes hours to sort out. The customer service is shocking, I ended something sorting and the company was on a 4 week shutdown for accepting new issues!! Absolutely ridiculous. If you want to leave and take your data with you ( YOUR patient data) they want to charge you $1000 to do so. They will bribe you into to leaving a bad review by offering you your own data for free. Honestly moving to Zenoti was one of the worst business decisions ive ever made. Please save yourself na whole lot of time and hassle and do not consider signing up to this company.

I am writing this to warn other business owners considering Zenoti HyperConnect. While the platform is marketed as a seamless communication solution, our experience has been defined by missing core features, technical instability, and a support team that consistently fails to resolve critical issues. Major pain points include: Missing Basic Telephony Features: The system lacks industry-standard functionality such as Call Park, One-Button Transfer, and Busy Lamp Field (BLF). Voicemail & Liability Issues: There is currently no secondary manager voicemail box. This forces sensitive or private messages to be handled by front-desk staff, creating a significant privacy and liability concern for our management team. We were told a fix wouldn't be available until Q2, which is unacceptable for a "live" product. Hardware & Stability Failures: We spent between $750 and $1,000 on recommended hardware that is not fully supported. Handsets fail to retain basic settings, extensions are frequently incorrect, and routing errors are a daily occurrence. Inadequate Support: When we report these bugs, support often claims they are "unreproducible" or provides slow responses that don't address the root cause. HyperConnect feels like a beta product being sold at a premium price. If you require a stable, professional phone system for a high-volume business, I strongly suggest looking elsewhere until Zenoti can prove this system is actually functional.

Worst customer service in the industry, They will tell you yes we can fix that but it will take a day or two. Four weeks later nothing. Over and over again. Gets very old when you constantly have to repeat what they are supposed o be fixing yet very little is ever accomplished. Its as if they truly are not capable or do not have competent people to fix their internal issues. Be very cautious signing up with them

I would give it ZERO stars if I could. We tried to end our contract and Muthka talked us out of it promising all of these services, better prices, and more help. NOT. AT. ALL. When I asked to be let out of our contract due false promises, they threw legalities in my face, forcing me to stay for the rest of the year. She talks over me, and literally does not help with anything we need. Their services are NOT run out of the U.S.-half the time it is hard to understand the support team, and most of the time it takes longer than a week to get something so simple solved. Its is WAY too expensive for what they offer. Save yourself the time and aggravation and go elsewhere, and unfortunately I am stuck with them one more year. And don’t get me started on Mindy, the other part of my “Zenoti” team. ALL IS TERRIBLE