Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
412 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
412 approved reviews, newest moderated first
Ticket 480506, con licencia premium, después de 9 horas de abrirse el incidente (no podía acceder al panel de wordpress de mi website) no he tenido noticias suyas. NO PUEDO RECOMENDAR ESTE PLUGIN. Incidentes anteriores menores fueron iguales...
By José Luis S.
I had questions about bulk licenses, and the customer service rep was quick, patient and thorough in their support. They were able to troubleshoot with me and provide me with a solution I was confident about pursuing.
By Leslie
Response from Wordfence· Oct 22, 2026
That's wonderful to see Leslie, and we're delighted your experience was worth leaving a 5-star review for! Each review makes a huge difference to us and will encourage others to give Wordfence a try.
A little while ago I received a warning from Wordfence relating to Updraft which was an active plugin on my Wordpress / Woocommerce site at the time. I immediately deactivated it from my site. I have just seen that there has been a security incident relating to Updraft and feel incredibly grateful to the Wordfence team for the incredible work they do in protecting our sites. A million THANK YOUs!
By Alpha Pets South A.
Response from Wordfence· Oct 20, 2026
Thank-you for trusting Wordfence to look after your WordPress sites and coming back to rate it five stars! Our Threat Intelligence team work hard to ensure Wordfence remains a reliable defense against compromized plugins, bad IPs, and emerging threats. We also offer a generous bug bounty program to encourage researchers to contribute towards making WordPress a safer place.
Excellent support - quick, friendly and helpful.
By Laura D.
Response from Wordfence· Oct 20, 2026
Thank-you for your five-star review, Laura. Our support team are always happy to help out!
It's way too overprotective! Absolutely pathetic! Been trying to open Alan Thomson Sim but it's blocking me!
By marcin G.
Response from Wordfence· Oct 19, 2026
The website appears to be accessible without issue currently, so it sounds like you're a user of that website rather than the Wordfence plugin. Contacting the site's owner should allow them to unblock you, understand the reason why, and review any settings that may have been too strict if necessary.
Trying to access a website of a local tool hire firm, and look at the kit they have for hire. Not sure why i triggered a wordfence block, but apparently i was too quick moving between the very basic pages on this site, which has now lost that business a customer...
By Ryan B.
Response from Wordfence· Oct 19, 2026
When somebody installs Wordfence to protect their website from attackers, they may adjust how strict their settings are. If you believe that you're being blocked in error, reaching out to the site's administrator will allow them the opportunity to unblock you and also review their settings.
Ich hatte ein Problem bei der Installation der neuen Lizenznummer. Mir wurde innerhalb eines Tages geholfen, ein paar Emails gingen hin und her und am 2. Tag war alles korrekt installiert. Vielen Dank für die schnelle Hilfe und verständliche Anleitung.
By Andrea
Response from Wordfence· Oct 15, 2026
We're delighted to see that the CS team were able to resolve your license issue and get you up and running with Wordfence. We appreciate your 5-star review Andrea!
the support us lightning fast and solved all issues within minutes - outstanding!!!
By Paul
Response from Wordfence· Oct 9, 2026
Thank-you Paul, we're delighted you were able to quickly resolve your issue with assistance from our Customer Support team! Your 5* review is appreciated.
