Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
412 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
412 approved reviews, newest moderated first
Fantastic plugin that really helps our client's site stay secure
By Darrell N.
Response from Wordfence· Oct 9, 2026
We're delighted that you think so highly of Wordfence, Darrell. Thank-you for providing an excellent 5-star review and all the best going forward!
Absolute life savers. I had a recurring malware infestation which we were struggling to clear. Wpengine didn't manage despite three attempts. This was exposing my customers at the busiest time of year for us. Graham dealt with the malware infestation quickly, effectively, professionally, patiently and courteously. Not only that, but he went beyond his remit to advise and fix other issues. Absolutely delighted with the support and can thoroughly recommend.
By GarethC
Response from Wordfence· Oct 5, 2026
It's incredible to hear the story of your experience Gareth and we're delighted you've chosen to share it here. Making sure our customers are well protected and satisfied with any Care & Response service they require is precisely why we do what we do! Your five-star rating means so much to us, so thank-you for taking the time to leave it.
Quality company with a good product and excellent customer service.
By Steve
Response from Wordfence· Oct 5, 2026
Thank-you Steve, we're delighted that you think so highly of our plugin and team! Your review means a lot to us.
I have been using WordFence for at least 10 years for all of my client sites, and they deliver a solid product for WordPress website security. Their support is also top-notch. Highly recommend.
By Ida C.
Response from Wordfence· Oct 5, 2026
Thank-you Ida for being such a long-term Wordfence customer! It's fantastic to see you taking the time to leave us such a positive review, as it'll help WordPress users seeking out a security solution to settle on Wordfence. We truly appreciate it.
I had a multi-layer issue, and got a quick response to my email with clear and thorough instructions. Now it's fixed! It's SO nice to work with a company that doesn't leave you in chat-bot purgatory & has pleasant and competent people to help when there's a problem.
By MCM
Response from Wordfence· Sep 30, 2026
We're always delighted to see a 5-star review from customers after having a great experience with our team. Thank-you for sharing your story and we'll be more than happy to help out again in future if you need us!
excellent customer service!
By pchop7
Response from Wordfence· Sep 29, 2026
It's extremely kind of you to say that, leave us a five-star review, and we'll be sure to let the team know!
The Wordfence scan, that has protected my websites for a few years now, found a plugin that was no longer being attended, and recommended its removal. I was unable to find the plugin due to a name discrepancy. But the Wordfence team researched and found it, and I was able to eliminate the bad plugin. It was a great frustration for me until the Wordfence techs intervened!
By customer
Response from Wordfence· Sep 29, 2026
It's pleasant for us to see such a warm and honest review of our product and services! We're delighted that our CS team were able to assist and keep your site safely operating. We appreciate the five stars.
Wordfence is an excellent product with a professional, responsive, and fantastic customer-focused support team. I've been very impressed with this product, functionality, and service it provided.
By MMF
Response from Wordfence· Sep 29, 2026
Thanks for your incredible review of Wordfence! We're so pleased to see that you've had a great experience with our CS team in addition to the plugin itself.
