Customer Service is excellent
Customer Service is excellent
By Mechelle
Response from Worthington Direct· Nov 11, 2025
Wonderful to hear, thank you for sharing!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
380 approved reviews, newest moderated first
Customer Service is excellent
By Mechelle
Response from Worthington Direct· Nov 11, 2025
Wonderful to hear, thank you for sharing!
Product was delivered within time frame. However, damages were seen on the locker. Not able to salvage. Have ordered before unassembled lockers with no issue.
By Amed F.
Response from Worthington Direct· Nov 10, 2025
We're sorry to hear that you had some freight damage on this shipment. Please contact us at 800-599-6636 or email [email protected] today and we'll get your issue resolved quickly.
Ordered book carts. Well made and prompt deliver. Just wish the shipping charge wasn't so high. Would be okay with slower delivery if the cost was lower.
By Gloria P.
Response from Worthington Direct· Nov 3, 2025
Thank you for your review! Shipping is unfortunately an expensive component that we are unable to control. Enjoy your new carts!
It was very easy to order. The online chat staff helped show me the available options to help guide my choice for the product that best fit my needs.
By William S.
Response from Worthington Direct· Oct 28, 2025
Thank you so much for your business!
Damaged in transport, but replaced quickly.
By Cinar D.
Response from Worthington Direct· Oct 27, 2025
Outstanding to hear. Thank you for trusting us with your furniture order!
Great quality table I think will last a long time! I love the adjustable legs. I’m using this for my homeschool room. I wanted a table that will be more ergonomic for the kids to help with their writing.
By Julie
Response time was amazing. Sharon was helpful from start to finish!
By Kylie P.
Response from Worthington Direct· Oct 15, 2025
Thank you for highlighting our amazing team!
The checkout process was easy. We are a tax-free organization. Signing up for the service was fast and uncomplicated.
By Kathy S.