Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
380 approved reviews, newest moderated first
Your website is too unforgiving. Screens timeout much too quickly
By Leo V.
Response from Worthington Direct· Oct 23, 2026
Thank you for the feedback, we'll look further into where and why you could be experiencing a timeout issue.
When I got the chair there was a document in the box that stated the chair was not for outdoor use and the warranty was invalid if it was used outdoors. This was not indicated on the description on the web site. I also found it to be less sturdy than I expected.
By Mark N.
Response from Worthington Direct· Oct 23, 2026
These band chairs are designed for indoor performance spaces. They could be used outdoors on a solid platform surface, but should never be left or stored outdoors. You can contact customer service if you'd like to discuss a return at [email protected]. We will add this information to the product on our website.
Delivery took longer than expected and we made it work but what was delivered is not what we thought we were ordering - having trouble finding wide cork (>2.5") display rails that match our old bestrite styles already on our walls
By Shelby H.
Response from Worthington Direct· Oct 23, 2026
We're sorry that the tack rails you currently have may not be available anymore. We do have some tackboards that are 11.75" wide, but they do not have the roller system below for tackless display. Search for #MOR10036 on our website if interested.
Communication was excellent. all questions answered.
By David B. Holy T.
Response from Worthington Direct· Oct 22, 2026
Wonderful to hear. Thank you for taking the time to let us know!
Easy, Peasy. Start to Finish
By Debbie C.
Response from Worthington Direct· Oct 20, 2026
Perfecto. Thank you!
William Minor was great! I was having issues with the website not working and he hooked me up. In addition, he was very patient with me when our CC didn't go thru the first time (my fault). Thanks William!
By Laura J.
Response from Worthington Direct· Oct 19, 2026
Great feedback and we appreciate your business!
The advertised item I ordered was discontinued. Once the PO was issued, they contacted me to offer a similar (more expensive) product at a discount. As I moved to proceed, I realized they also tripled the shipping cost fromf $50 something to $180 something.
By customer
Response from Worthington Direct· Oct 15, 2026
We apologize that the item you originally wanted was no longer available. The alternate item is packaged differently and ships at an increased freight rate. Your order was cancelled as requested. Please let us know if we can help you any further.
Item was never delivered. Waiting on callback about the item ordered and has not heard anything.
By Patricia B.
Response from Worthington Direct· Oct 7, 2026
We're very sorry to hear that there was a shipping issue on this order. Your sales rep had been in contact with you and a full refund has been issued. Please contact us if you need anything else and we hope that we have a chance to work with you again in the future.
